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Why was my cryptocurrency order not filled?

Sometimes, we might refuse your order to buy or sell cryptocurrency. If we do, we cannot be held responsible for any losses you suffer as a result. 

We may refuse your instruction if:

  • There are not enough funds available in your account
  • Our partner crypto exchange is not available (for example, due to service disruption)
  • We have good reason to suspect that your instruction was for illegal purposes (for example, to commit fraud)
  • We have good reason to believe that your instruction could badly affect our reputation or goodwill
  • Either way, we will notify you of any refusal

More questions? You can contact the  or .
Updated on 25 September, 2022