The CRM Leader Reports
Weeks after the biggest tech leaders reported their own fourth-quarter performance, the head of customer relationship management announced its earnings that had mixed reviews on Wall Street. Salesforce, one of the largest providers of CRM software, reported fourth quarter earnings that beat on both top and bottom lines. During the period, Salesforce jotted revenues of $9.29 billion and an earnings per share of $2.29, beating estimates by $70 million and 3 cents per share. Sales grew roughly 10.8% year-over-year, but the firmās professional service revenue did decline by 9%. Its net income was positive at $1.45 billion compared to a loss last year of $98 million.
During after market trading, Salesforceās stock fell over 6% and then sharply climbed into green territory, staying fairly flat just ahead of the marketās Thursday opening bell. The mixed reviews from investors didnāt seem to be carried by the firmās efforts to please shareholders through its capital market announcements. For the first time in the firmās history, Salesforce will pay a quarterly dividend of 40 cents per share alongside a $10 billion increase in its stock repurchase program. For the current quarter, Salesforce also increased its guidance with an estimate earnings per share between $2.37 and $2.39, better than analystsā forecasts of $2.20. Nevertheless, Salesforce has been able to soar 17% this year as it continues to navigate a difficult sales environment.