OpenSea and Metalink Partnership
The world’s largest NFT marketplace, OpenSea has partnered with the NFT community engagement platform Metalink to offer secure channels of communications. The collaboration comes after OpenSea chose to discontinue responding to direct messages from members on its Discord Channel.
Metalink is a community engagement platform that offers safe and secure channels of communications to collectors and collections owners, protecting the community against spam, whilst offering positive and informed communication.
OpenSea hopes to mitigate these scams by using Metalink, which operates a “token gated” communications platform so that only users holding certain NFTs in their cryptocurrency wallets will be able to get access.
On the part of OpenSea, the announcement implicitly suggests that Discord, the go-to community-building platform for cryptocurrency and NFT projects, is no longer the best channel to provide priority customer support.
OpenSea’s decision to move to a more secure communication and engagement platform comes after its Discord channel was breached by fraudsters who impersonated its support associates, preventing the community from establishing a direct link to the OpenSea team.
Metalink said it will be adding more collections from OpenSea in the coming months.
The platform will eventually host all OpenSea community interactions. Commenting on the service, Metalink said “Without message requests, the ability to see who owns which NFTs, or seamless verification, it’s difficult to feel safe on other chat platforms,” adding that “whereas OpenSea solved for NFT transactions in Web3, Metalink aspires to .”
Creating a platform dedicated to hosting communications involving NFT communities alone could be the beginning of a major shift within the world’s largest NFT marketplace.
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