Invstr+ FAQ's

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1. Registration

What is Invstr+?

Invstr+ allows you to save, spend, and buy US stocks and fractional shares commission-free, all from the convenience of one powerful account! Get checking and savings accounts, invest at $0 commission, and enjoy financial coaching in your pocket with personalized suggestions based on your trading behavior.

I’m already an Invstr, why do I have to register again?

Since we are dealing with real money and investments, your security is even more important to us. Furthermore, we must abide by the  legal and regulatory requirement to run AML (anti-money laundering) and KYC (know your customer) checks. When these are completed, they will help us and our partners guard against white-collar crimes including money laundering, corruption, and fraud, ensuring your money is as safe as possible.

What is multi-factor authentication?

Multi-factor authentication is a way to keep your account safe so that no one else can access your account. This is done by requiring at least two pieces of evidence to prove your right to access the service – in our case a login, a verification code sent to your mobile device, or face recognition. 

Why do I have to accept so many agreements?

Invstr has partnered with different providers to bring you the best product offering in banking, investment advisory, brokerage, and cryptocurrency investing. We package all of these together under the Invstr+ brand and deliver it as a seamless, secure service to you.

Why should I provide information about my income and occupation?

We must understand your level of income and wealth in order to meet suitability requirements for regulatory purposes.

Why am I being asked for additional documents?

As part of opening a bank account and/or brokerage account we have to follow the KYC (Know Your Customer) process which can include ID card verification, face verification, document verification such as utility bills as proof of address, and or biometric verification.

Why can’t I set up my Invstr+ account with my VPN turned on?

For the security of your account, we do not allow for Invstr+ accounts to be set up via a VPN. 

Why hasn't my account been approved?

The most common reasons for non-approval are: you are underage (you must be over 18); you have an invalid Social Security number; you are not a citizen, resident of the U.S., or don’t have a valid U.S. visa.

Is my personal data secure with Invstr?

Invstr and its partners have regulatory obligations to store your personally identified information (PII). These are stored in an encrypted form, and can only be accessed by regulators and crime prevention officials.

Why cant I log in via social login anymore?

Once you opened your Invstr+ for the security of your account, your Invstr and Invstr+ accounts are now logged in via OKTA

Who can I contact if I have any problems?

If you have any problems with your account, please email us at supportplus@invstr.com

2. Investing

What kind of trading accounts are supported?

Only General Investment Accounts for individuals over 18. However, we plan to add Custody and other accounts in the future. .

Can I transfer my account to or from another account?

You can transfer another account in for free using the Automated Customer Account Transfer service, or ACATS. Transferring from another Broker to Invstr+ is simple. In settings tap transfer from other Brokers. Depending on the Brokerage, there are specific steps you will need to take. For instructions please see click here

How do I fund my investment account?

When you open a checking account with our affiliate, Vast Bank through Invstr+, this lets you benefit from banking services, including a debit card, and smoothly move money to and from your brokerage account. All you need do is top it up by moving money from any other account you have to your Invstr+ account. 

Please note that at the moment, you can only fund your Invstr+ account with USD. There is no account funding minimum.

How do I earn the $5 BTC reward?

When you join Invstr+ and fund your account with at least $5, we’ll give you $5 worth of Bitcoin to kickstart your portfolio. You can earn an additional $5 BTC when you invite a friend and they fund their account with at least $5 (they will also earn $5 BTC for funding their account). There’s no limit to the number of friends you can invite to join.

Please note that P2P payments are not accepted as valid forms of funding. 

Pending Crypto refers to the $5 BTC we give you when you fund your account.

Tip: You will get the BTC after 5 business days if you fund with ACH pull and the same day if you fund with an ACH push or bank wire.

How often can I trade?

There is no limit to the number of stocks you buy and sell. However, regulations prevent what is called “pattern day” trading. This means you cannot buy and sell the same instrument on the same day more than four times in a five business day period.

Why was my order declined?

Your order could be declined for multiple reasons:

As an Individual, you may have:

  • insufficient funds to place an order. (if the price spikes before market opens and you do not have enough funds in your account to cover the share order, the order may be cancelled)
  • Caused a trade violation: Good Faith, Wash Trades, Spoofing or Layering, click here for more info

The Exchange may decline it because of:

  • Instrument specific or market wide circuit breaker
  • Illiquidity of an instrument
  • Volume issues with the instrument 
  • A reverse stock split 
  • Executing brokerage unable to execute the order
  • IPO pricing not available
How long until my money is available to transfer out?

As part of normal fraud checking procedures, it typically takes five business banking days.

How long until my money is available to trade with?

Normally, it takes two business days for funds to be made available. 

What fees will I be charged for trading?

Trade commissions are FREE. However, regulatory transaction fees are applied by the SEC and FINRA. These charges are miniscule. Please take a look at the “Service Fees” for a full breakdown of all charges.

How do I cancel a pending order?

You can request to cancel an Out-of-Hours, Limit, and Stop Order. However, we cannot guarantee that we will be able to action your request for cancellation once submitted. You may only cancel or withdraw an Order before that Order is executed within the limitations of the Third Party Broker.

What is a stop order?

A Stop Order is an order to buy or sell a stock once the price of the stock reaches a specified price, known as the Stop Price. When the Stop Price is reached, a Stop Order becomes a Market Order and is executed at the best available price (which can be lower or higher than the Stop Price).

How do I set a stop loss?

A stop loss can be set on the Review Order screen after deciding the size of investment you will be making. Here, you can adjust the size of the stop loss by tapping the + or – tabs.

How do I set a limit order?

We plan to introduce limit orders in the future.

What can I invest in?

You can choose from thousands of US-listed securities, including stocks from foreign companies that are also listed in the U.S. through American Depository Receipts (ADRs), and exchange traded funds (ETFs). You can check out our instrument coverage in the Home screen by tapping on the + button to see what’s available.

When can I trade?

Orders to buy or sell will only be executed during market hours. However Out of Hours, Limit, and Stop Orders can be placed and queued at any time, but can only be executed during market hours and when the conditions of the order are met. The largest marketplaces are the New York Stock Exchange (NYSE) and NASDAQ (based in New York City), which have normal trading hours of 9:30a.m. to 4.00p.m (Eastern Standard Time), unless there’s an early close due to a holiday.

How are my orders routed?

If your order is accepted, it will be transmitted to the third party broker for execution.

Why was my trade rejected?

Trade rejections can happen when you place an order and it doesn’t go through because none of the market counterparties will take the other side of your trade. These counterparties are known as market makers. This could be because the instrument has been suspended, or because of wild or extreme volatility, leading to the market maker being unable or unwilling to find a counter buyer or seller for your trade order. It may also get rejected if you place a stop order above the current bid price.

What are fractional shares?

Fractional shares let you buy a company’s stock from as little as $1. It doesn’t matter what the price of the stock is. You can also buy whole shares if you prefer.

Do I see real time prices?

Yes. We provide real time prices free of charge. The price you see is what is known as the “Last” price – the price at which a trade has occured on the exchange from which we source the data. It is important to know that the displayed price is “indicative.” This means that your order may be executed at a slightly different rate from what you see on the app. This is because some instrument prices can change significantly from one second to another. Optionally, you can select to see the “Live” price, or National Best Bid and Offer (NBBO), which then requires the broker to execute your order at the best available ask price when buying and the best available bid price when selling. You will be charged extra for this.

How are dividends paid out?

Any dividends paid out by a company will be paid into your account on the payment date. Dividend payments may be subject to U.S. withholding tax, which will be withheld by the broker. Withholding tax is normally 30%.

What is a “partial execution”?

A partial execution means that only some of your order got filled. Partial executions occur when there aren’t enough shares to fill your order. Partial executions occur most commonly with limit orders placed on low-volume stocks.

What happens to my stocks if a company is delisted?

When a company is delisted, its stock no longer trades. However, you do still own the same percentage of that company. If the delisting is voluntary, it’s typically because it has been acquired by another company, in which case your shares will be transferred to the acquirer company’s. Alternatively, it could be because the company has decided to go private, in which case it will offer to buy back your shares for cash. If the delisting is involuntary, typically it is because the company has gone into liquidation, in which case your shares will have little to no value.

What tax forms are generated and when will they be delivered?

For a full breakdown of which tax forms will be generated and when they will be delivered, please click here

Information for ACATS transfer to Invstr+

When initiating an ACATS transfer, you will be asked for your account number. Below is a list of common Account Number Formats:

Robinhood: Account Number is 9 characters, all numeric.

TD Ameritrade: Account Number is 9 characters, all numeric.

Fidelity Investments: Account Number is 9 characters and typically begins with a letter followed by eight numbers.

Charles Schwab: Account Number is 8 characters, all numeric.

Merrill Edge: Account Number is 8 characters, combination of alpha and numeric

Vanguard: Account Number is 8 characters, all numeric. 

Stash: Account Number is 8 characters, combination of alpha and numeric. 

J.P. Morgan Clearing Corp: Account Number is 8 characters, all numeric.

DriveWealth LLC: Account Number is 17 characters, combination of alpha and numeric. 

How do I close my trading account?

In order to close your account, all your open stock positions must be sold and all cash removed. You should then contact us at supportplus@invstr.com so we can close the account in full.

3. Crypto

Which cryptocurrencies does Invstr+ cover?

Currently available cryptocurrencies include: Bitcoin (BTC), Etherum (ETC), Litecoin (LTC) Cardano (ADA), and Bitcoin Cash (BCH).

How is my cryptocurrency held?

Thanks to Invstr’s partnership with Vast Bank, the first U.S. bank to offer digital asset custody, your cryptocurrencies are custodied in a nationally regulated U.S. bank, and not in a wallet, making them more secure. Please note that your digital assets are  not backed by FDIC or SIPC.

Can I transfer cryptocurrency from other wallets into Invstr+ or transfer cryptocurrency out of Invstr+ to my wallet?

At the moment, you cannot transfer cryptocurrency assets to/from your invstr+ account to/from other wallets or accounts.

Why was my cryptocurrency order not filled?

Sometimes we might refuse your order to buy or sell cryptocurrency. If we do, we will not be responsible for any losses you suffer as a result. We may refuse your instruction if:

  • There is not enough cryptocurrency available in your account
  • Our partner crypto exchange is not available (for example, due to service disruption)
  • We have good reason to suspect that your instruction was for illegal purposes (for example, to commit fraud)
  • We have good reason to believe that your instruction could badly affect our reputation or goodwill
Are cryptocurrency prices the same across all trading platforms?

Cryptocurrency prices are set by the supply and demand at each crypto exchange or trading venue, which can result in price differences across trading platforms at times. This is particularly true during periods of high volatility.

Are there fees related to cryptocurrency trading through Invstr+?

For a list of fees, please click here.

4. Bank Account

Is Invstr a bank?

Invstr is not a bank. Instead, it has partnered with Vast Bank N.A. a nationally chartered bank which provides the banking products, including deposit and savings accounts and services related to digital asset accounts.

Will I be charged for transfering money?

Please see the service fees here

What currencies are available?

Currently, USD is the only available currency.

Can I deposit cash or checks?

Not yet!

How do I make a wire transfer using my Invstr+ account?

You can’t make a wire transfer, but you can make an electronic ACH payment.

What is my account and/or routing number?

Tap your profile photo to open the side menu. Tap Settings. Here you will find your Account Status, Account Number, Routing Number, and Date Opened.

Can I add a spouse to my Invstr+ bank account?

This is coming soon!

What should I do if a money transfer doesn’t arrive in my account?

Please email us at supportplus@invstr.com.

How do I withdraw money to a different account?

Simply go to the Money option in the app and select “Move money”. You can then toggle between your Invstr+ accounts and your linked accounts to choose the amount you wish to transfer. Transfers normally take 1-2 business banking days to complete.

MONEY MOVEMENT LIMITS. You may only submit requests for Money Movement transactions that are within the dollar limits established for you. We reserve the right to limit the dollar amount and frequency of transactions made through Money Movement services by you and we may raise or lower your dollar limit in the future at our sole discretion at any time. If you try to initiate a money movement more than these limits, the transaction may be rejected. Unless otherwise specified by Vast Bank, N.A., changes to such limits shall be effective immediately upon notice to you via email or via the message center in the mobile application. These limits may be changed anytime without notice. The standard parameters of such limits are presently:

Outgoing

money movement transactions:

  • $2,500.00 is the maximum amount that may be transacted in any one business day.
  • $5,000.00 is the maximum amount that may be transacted within a calendar week.
  • $10,000.00 is the maximum amount that may be transacted within a calendar month.

    All Money Movement transactions are subject to the rules and regulations governing the relevant Accounts. You may not initiate any Money Movement transactions from or to an Account that are not allowed under the rules or regulations applicable to such Account including rules or regulations designed to prevent the transfer of funds in violation of the Office of Foreign Asset Control (OFAC) regulations.

    Vast reserve the right to decline any Money Movement transaction requests in our sole discretion.

What happens if my account balance is negative?

You are not allowed to have a negative balance in your account.

How do I unlink a bank account?

Tap the Money icon at the bottom of the screen. In the Move money tab, choose which account in the From tab. Here you can swipe right to unlink the account

How do I get hold of my monthly statement?

Tap your profile photo to open the side menu. Tap Settings, then Statements. You can view or download your monthly statements here.

I think I've become a victim of online fraud. What do I do?

Immediately call Vast Bank at 844-825-5399. If you suspect your personal information has been compromised and used to commit fraud or theft in your name, take the following steps right away:

  1. File a report with your local police department or the police in the community where the identity theft took place. Get a copy of the police report, if possible, or at least the report number.
  2. File a complaint with the Federal Trade Commission. You can do this via the FTC’s Identity Theft Hotline at 1-877-IDTHEFT, online, or by writing to: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Ave., NW, Washington, D.C. 20580.
  3. Call one of the three major credit reporting agencies and ask for a fraud alert to be placed on your credit report:
  • Equifax 1-800-525-6285
  • Experian 1-888-397-374
  • TransUnion 1-800-680-7289
  1. Contact the creditors for any accounts that have been tampered with or opened fraudulently. Ask to speak with someone in the security or fraud department of each creditor about closing those accounts and disputing any fraudulent transactions. Keep a detailed log of all contacts with creditors, including dates and times contacted, names of individuals spoken to, and notes relating to each contact.
What are the current rates of interest?

Rates on the checking and savings accounts are set by Vast Bank. Current rates can be found here: https://www.vast.bank/rates. Rates listed may change without notice.

5. Debit Card

I have not received my card. When will it arrive?

Normal delivery time is between 7 and 10 days. If your card hasn’t arrived within 2 weeks, call 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday.

How do I report a lost or stolen debit card?

You can report your card lost or stolen in the app by tapping the Debit Card tab in the Money section.

How do I request a new debit card?

You can request a new card in the app by tapping the Debit Card tab in the Money section. (Your first replacement card is free of charge. After that, the cost of replacing your card will be $5.00.)

My card is not working. What shall I do?

Please email us at supportplus@invstr.com.

My PIN number doesn’t work. How can I reset it?

To reset your pin, email us at supportplus@invstr.com.

Where can I find an ATM that doesn't charge a withdrawal fee?

With over 56,000 retail locations around the world, including over 40,000 in the United States, you can access a surcharge-free ATM virtually anywhere you go. Check locations here: https://www.vast.bank/atm-near-me

6. More Questions

I have a further question. Who do I ask?

Please send any questions, comments or feedback to supportplus@invstr.com, or tap your Profile Picture, Help, then Contact Support.

All emails include an unsubscribe link. You can opt-out at any time. ​See our privacy policy.

All emails include an unsubscribe link. You can opt-out at any time. ​See our privacy policy.

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