FAQ's

 

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1. General

What is Invstr?

Invstr is an award-winning micro-investing app which allows you to invest as little as 1$ and learn about the financial markets in a fun and safe way. We are democratizing access to financial information, and our mission is to empower people to take charge of their financial lives by providing them with the education, resources and opportunity to become real investors.

How do I sign up for Invstr?

First download the app to your phone. You can find it in the iTunes and Google Play App Stores. Just search for Invstr. Once it is downloaded, the instructions for registration will be shown on the screen. You can sign up with your email or use an existing social media account.

How much does Invstr cost?

Invstr is free to use. There is also a premium service that offers additional features including:

  • Double XP
  • Extra trades each day
  • Unlimited watchlist slots
  • Technical analysis charting
  • Flexible portfolio allocation
  • Monthly capital insurance
  • Private trading mode to give you the professional trader’s edge
How much data traffic will Invstr use on my phone?

The amount of data traffic Invstr uses depends on how much you use the Invstr app. We have done our best to cut down to a minimum the data traffic the app uses, but viewing lots of images or articles will consume bandwidth. Streaming real-time price data is only sent when you are viewing relevant pages of the app such as the Game or the Watchlist, where the price updates once every second, if there is a price change.

Which devices does Invstr support?

Invstr is available for iPhones running on iOS 9.3 or later and Android, 5.0 or later.

How can I contact you for further questions?

Please send any questions, comments or feedback to info@invstr.com, or go to Profile, Settings, About Invstr and select ‘Provide Feedback’.

2. Troubleshooting

I am having trouble with a part of your service, what should I do?

Email us at info@invstr.com or go to Profile, Settings, About Invstr, Provide Feedback and select ‘Report a Problem’ within the app. Please try to provide as much detail as you can: it might be helpful to let us know the model of phone you are using, the software version and the network operator you are on.

I accidentally signed up using the wrong email address. How can I fix this?

Go to Profile, Settings, Account, then ‘Change Email’ and follow the instructions.

I'm seeing an error message that says there's an existing account associated with my email address.

Please contact us by sending an email to info@invstr.com or via Profile, Settings, Abouty Invstr, ‘Provide Feedback’ within the Invstr app. We will investigate the email address and seek to determine the correct owner.

I'm getting email notifications about someone else's account.

If you’re receiving email notifications about an account that doesn’t belong to you, it’s possible that someone else tried to create an Invstr account using your email address. If you don’t have an Invstr account, you can stop receiving these messages by clicking the unsubscribe link at the bottom of any of our email messages.

If you received an email about someone signing up for an account using your email address, do not tap the link to confirm your email is valid and/or get help here. Please contact us by sending an email to info@invstr.com. We will investigate the email address and seek to determine the correct owner.

3. Investing for Fun – Fantasy Finance

What is the objective of the Fantasy Finance game?

The objective of Fantasy Finance is to maximize the performance of your investment portfolio and win prizes by coming in the top 10 of the monthly Fantasy League. As a winner you will also get special recognition in our global community.

How do I play the game?

Follow the simple instructuctions by tapping the ‘?’ button in the top right corner of the Home screen. There it explains the basics of the game, how you trade positions and how the league tables work.

Are there prizes to be won?

Yes. At the end of each month, prizes are awarded to the top performers on the Fantasy League. To see what prizes are up for grabs, tap the ‘Prizes’ button on the Invstr Fantasy League screen. (Note: Each month your performance is reset and a new competition for a new month begins)

How do I enter the competition?

All you need do is play the game. You are automatically included and just need to play well enough to appear as a top ranked player in the leaderboard.

What if I don’t have enough, or have run out of, capital to continue playing the game?

Everyone starts off with $1M of notional capital to invest in the game. However, if your capital falls too low or reaches $0, you can get a top-up, or ‘Capital Insurance’, by subscribing to the premium service

I had over $1 million of capital in the previous Invstr game. What’s happened to this?

Fantasy Finance is a new game so everyone starts with just $1 million of capital.

What does the Profit & Loss figure signify?

This shows the current value, and overall performance, of all your opengame positions.

How come my portfolio is all in US Dollars?

Even if you trade in non-dollar denominated instruments (for instance an Australian or Indian stock) we use the exchange rate at the time of your trade to convert to US Dollars. By normalising all your open positions to a single currency we are making it easier for you to keep track of your overall P&L.

Why was my trade only partially filled?

In some markets, especially cryptocurrencies, very low trading activity (or volume) can occur. When this happens, the scarcity of finding matching buyers and sellers means the prices can go wild – this is simply following the basic law of supply and demand where the difference between what a buyer and a seller is willing to pay (the bid and ask price) will widen when demand is low, and more closely match when demand is greatest. In the real world of trading, brokers try to match orders in full but sometimes can only find a limited number of takers. In Fantasy Finance, we are simply replicating the real world!

Where do I see my active and completed games?

Tap on P&L at the top of the Home page to see your progress for the month, your open positions and your portfolio composition. Under Timeline in Profile you will see all your bought and sold positions.

How do I create my own private League?

Simply follow the steps by going to ‘Leagues’ and create your own by giving it a title, a description, a logo and then invite your friends, colleagues and followers to participate. Conversely, if you want to join someone else’s private league, it’s by invitation only.

4. PROGRESSION & REWARDS

Can I earn rewards and badges?

We’ve introduced game points (XP) and progression tiers (badges). You earn points (XP) when you play the games, research the markets and take part in the community by posting or adding comments. You’ll receive an alert for XPs you earn, so make sure you opted in to receive notifications (go to settings in Profile). Everyone who joins the Fantasy Portfolio starts as an Intern. Each tier requires 10 levels to be completed before progressing to the next one. There is a total of 7 tiers:

  • Intern
  • Novice
  • Associate
  • Analyst
  • Pro
  • Expert
  • Guru

5. Following & Exploring Financial Instruments

What asset classes are covered?

Invstr covers over 2,000 instruments from around the world, including equities, commodities, currencies, cryptocurrencies and bonds. Most of the instruments’ prices are displayed in real time.

What markets are covered?

Presently we provide price data for about 2,000 instruments from the following markets: Australia, Austria, Belgium, China, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Jordan, Netherlands, Norway, Poland, Portugal, Qatar, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey, UK and the USA. We also cover currencies, cryptocurrencies and precious metals. News and commentary is global. We have an on-going programme to increase market coverage and will announce these as and when they are released.

How up to date is the Market data?

Much of the market data can be displayed in streaming real time. Otherwise, depending on the relevant exchange venue’s policies, data will be delayed.

What is the source of Invstr's data?

We license most of the market data through ICE Data Services. Through ICE Data Services, we have licensed directly with recognised investment exchanges, index providers and contributors to supply live data wherever possible. In the case of cryptocurrencies, we source from CryptoCompare.

Are prices indicative of trade?

The market prices displayed are usually “Last Sale” and therefore indicate matched bid and ask offers.

Can professional investors access exchange market data via Invstr?

The app is designed for an individual’s personal use only and prescribes to each exchange’s definition of ‘nonprofessional’ use. As such, any end-user requirements mandated by exchanges are applied. Please also see our User Terms & Conditions.

Can I request additional coverage or query the data covered by Invstr?

Of course. Please contact us by emailing info@invstr.com or go to Profile, Settings, About Invstr and select ‘Provide Feedback’ within the app. Select ‘Publisher Request’ from the drop-down menu and tell us the nature of your query.

Can I publish my own research or commentaries?

Very soon. We actively encourage independent researchers, analysts, writers and influencers to use Invstr as a means to distribute their work to existing subscribers and reach out to new readers. We will soon be releasing a multi-publisher tool (Social Invstr) to help you re-publish your materials through Invstr and other social channels. In the meantime, please post your thoughts and comments on the Feed.

6. Feed

Can I add comments and share things through Invstr?

Yes. That’s the whole purpose of Invstr. Just enter what you want to say by tapping on the ‘Post’ symbol on the top right of the Feed page. (We recommend you use “#” whenever you are writing about an instrument, “@” if it’s an Invstr member, or use the “+” sign to add a photo or your location to help promote these more effectively.)

The usual social declaration features are also available to you. You can ‘Like’ and comment on anything in the feed. You can also share social posts, news articles, charts (and draw on them too!), game wins (and losses!) externally via Twitter, Facebook, LinkedIn, email, WhatsApp, Hangouts and many other messaging platforms.

Furthermore, you can upload external news articles items onto the feed. Just choose Invstr when you decide to upload something from the web.

7. Profile and Security

Do you keep and use my personal data?

We refer you to our Privacy Policy, which you must accept should you use the Invstr app here .

We make it clear that by consenting to our privacy notice you are giving us permission to process your personal data. Also, that you must be over 13 years of age to use the service; that we collect information about you as you use the service; that we use that information in order to provide you a personalized experience of the service; but that you are always in control of your data and can modify your preferences at any time by changing your settings.

Who can see my "Profile" page?

Your Profile is a public page that anyone can see. You can tailor the information that is available on your profile in the ‘Edit Profile’ page.

How do I see another Invstr’s profile?

Simply tap on their name or profile image wherever you see it to open up their profile page.

How do I follow someone?

Tap on their name or profile picture to view their Profile page and then tap the ‘Follow’ button.

How do I get followed?

Anyone can follow you if they view your profile. The best way to get noticed is to be active in the app: play lots of games and share the results, post comments on topics that you’re interested in, share and like articles and posts that appeal to you. This activity will raise your profile and make you more interesting for others to follow.

Who can like, share or comment on things I post?

Your posts are shown to your followers, so they can like and comment on them directly. They can, of course, share your posts with their followers as well. Furthermore, if you post a comment on a public item such as a news article, that can be seen, liked and replied to by anyone.

Who can see when I comment on something?

If it’s a news article, report, or other public document, anyone can see your comment when they read the article. If it is a user’s post, then the followers of that user and yourself can see it directly. However, the post can then be shared by others.

What should I do if I think someone has posted something offensive?

The best way to report abusive content on Invstr is by tapping on the flag icon on posts, sending an email to info@invstr.com or going to Profile, Settings, About Invstr and select ‘Provide Feedback’ within the Invstr app.

How do I search for someone on Invstr?

You can search for people from the search feature at the top of the Feed page. You can also search Posts and News.

How do I make sure that my contacts can find me on Invstr?

You can make sure your contacts find you on Invstr by updating your personal details on your Profile, make sure you have an up to date profile image, use your real name and actively use Invstr.

How do I logout of the app?

You can log out of the app by choosing ‘Sign Out’ at the bottom of the Account option in Profile, Settings.

8. Investing for Real

Are there any risks involved in trading with real money?

You must be aware that investing involves risk and investments may lose value. Past performances do not guarantee future results. Furthermore, as a technology platform, please note that Invstr is not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order. The brokerage services are provided by licensed organisations, whose terms of use and disclaimers you must read and accept before trading.

Can I trade for real?

Yes you can. Select the “Invest” option on the navigation bar and then register directly with one of our broker partners.

What can I invest in?

For now, in partnership with US broker DriveWealth, you can invest in US stocks. You can also trade Indian stocks through SIC Stocks & Services. In due course, we will be introducing more brokers from other markets.

Who is DriveWealth?

DriveWealth is a FINRA registered US broker and a member of SIPC, which protects securities customers of its members for up to $500,000 (including $250,000 for cash claims). For more information go to www.sipc.org. DriveWealth is also a leading broker in terms of offering fractional trading capabilities.

Who is SIC Stocks & Services?

SIC is a Mumbai-based broking house and member of the BSE since 20014, and the NSE since 2008. The company operates in equity cash market, equity derivatives and currency futures market segments. Other services offered by the company includes demat services and research services

How do I open an account with the broker?

DriveWealth. You will first have to register. This means completing a KYC (Know Your Client) and AML (Anti Money Laundering) process, which is a legal requirement. For non-US citizens this will also mean completing what is called a W-8BEN tax form. There is a one-off US $5.00 charge to process this. Please note that in rare circumstances your registration could be rejected due to US sanctions imposed on your country of domicile, or for other legal reasons. Furthermore, there is no specific timescale for acceptance either. You will be notified by email that your registration is being processed and then when it is accepted, or rejected. You will then need to accept DriveWealth’s Customer Account Agreement terms. Before you start the application process please be sure to have to hand an official form of ID with your address (passport, driving license, etc.) as you’ll need to submit an image copy of this. If you have any queries about your registration please contact DriveWealth’s DriveWealth’s Support Center.

SIC. With SIC the registration requires you to submit basic information about yourself before fully completing the process with an SIC agent on the phone. First you will need to enter your name, email address, telephone number and location to start the process.

How do I fund my trading account?

DriveWealth. Once you’ve registered with DriveWealth, you’ll need to fund your account before you can start investing. This is done by simply tapping on Portfolio and, once you have logged back in or used TouchID, just select “Transfer” and follow the instructions to add funds.

SIC. Funding has to be done through a bank transfer. An SIC agent will explain the process.

Are there fees associated with depositing or withdrawn funds?

DriveWealth. here are fees associated with deposit and withdrawal methods. It is prudent to understand these fees before depositing and withdrawing funds to and from your account. For more details on available options in your country, please visit DriveWealth’s DriveWealth’s Fee Schedule.

SIC. There are no SIC fees associated with deposits and withdrawals. However, your bank may levy transfer fees.

Can I open more than one account?

For now, you cannot open multiple accounts with each broker through your Invstr account. However, you can open an account with more than one broker.

Are there fees involved in trading?

DriveWealth. There are fees associated with the purchase and sale of full and fractional shares through the DriveWealth platform. All transactions are subject to a minimum commission of $2.99 per full trade and $0.99 per fractional trade. Please note these apply when you buy AND sell. For more details on transaction fees please visit DriveWealth’s Fee Schedule.  

SIC. Transaction costs are Rs500 per Rs100,000 of the traded value. Statutory fees to the government as per regulations also needs to be paid.

What is Fractional Trading (DriveWealth)?

Whilst you can buy and sell shares in the normal way, through our partner DriveWealth, there’s the added benefit of being able to invest in just fractions of shares. This means you can buy shares in dollar amounts as opposed to the norm of buying whole numbers of shares.

How does fractional trading work (DriveWealth)?

DriveWealth rounds the amount of fractional shares you can purchase and own in your account down to the nearest four decimal places. This may affect your purchase of a fixed dollar amount order. For example, if you order $100 of a security, your transaction may not total exactly be worth $100 due to rounding (it could be a penny less, but would never be more than the order amount, prior to commission charges). Rounding may also affect your ability to be credited for cash dividends, stock dividends and stock splits. For example, if you own .0001 of a share of stock that pays a one cent dividend per share, DriveWealth will not credit your cash balance a fraction of a cent.

How is my trade order executed?

DriveWealth DriveWealth executes the full share portion of your order on an agency basis, routing your order to a market centre. However, to satisfy your fractional share portion of your order, DriveWealth will sell to you from its own account, on a principal basis, at what is called the National Best Bid or Offer (NBBO) at the time you place the order. So any order that is for both full and fractional shares will be executed in a mixed capacity: partly as agent, partly as principal. The compensation will be the same rate charged for full share orders. DriveWealth may make a profit or incur a loss on the fractional share trade.
DriveWealth may execute your fractional share orders on a principal or riskless principal basis. In the event that it is acting as principal, it will trade with you at the then-current NBBO. If it acts as riskless principal, it will trade with you at the price it received in the market. Your confirmation will disclose how it acted. If you enter an order solely for a fractional share, DriveWealth will execute your trade against its proprietary account at the then-current NBBO. Orders entered outside of regular trading hours will not be executed.

SIC SIC executes trades as per the client’s instructions. Please note: Your ledger balance, showing how much money you have available for transactions is updated at the end of each day, not after each trade.

 

What happens if I place an order out of trading hours?

DriveWealth. If you place an order outside of the official exchange trading working hours (after 4:15 US Eastern time), DriveWealth will hold your order overnight 09:05 the next morning. At 09:05 US Eastern time, the pending order will be sent to the market centre. You may cancel that pending order at any time up until 09:27 Eastern time, should you change your mind. There is then a 2-minute window in which the exchange will not cancel an order. The market order will then be executed on the exchange opening at 09:30 Eastern time.

SIC. Out of hours trades are rejected. However, the same order can be placed during market hours.

Can I set Limit Order on my trades?

DriveWealth. First of all, what is a Limit Order? It is an instruction you can give to the broker to buy or sell your shares at a specified price or better. This can be set when you place your investment order. DriveWealth considers these as Day Orders, meaning it will expire at the end of the trading day if it’s not executed before market close. (Please note that Orders placed between 4:00-4:15 PM Eastern Time will be rejected. Orders placed after 4:15 PM Eastern Time will remain pending until executed, cancelled or expired (market close the following trading day). The reason for the blocked window is to allow our Order Management System to run a daily system update.

SIC. Yes. Limit orders can be placed with SIC.

Can I transfer my Fractional shares to another broker account?

Fractional shares are not transferable. If you close your account or transfer your account to another firm, the fractional share will need to be liquidated, resulting in potential commission charges. Fractional shares cannot be put into certificate form and mailed. They will need to be sold. Please note that the commission charge for liquidating fractional shares may match the value of the fractional share if less than our minimum commission.

Do I have voting rights entitlements from holding Fractional shares?

Holders of fractional shares will not have voting rights for the fraction of a share owned, even if you bought more than 50% of a single share.

9. More Questions

I have a further question. Who do I ask?

Please send any questions, comments or feedback to info@invstr.com, or go to Profile, Settings, About Invstr and select ‘Provide Feedback’.

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ALL RIGHTS RESERVED © INVSTR LTD. 2018

Risk Disclosure:
Invstr is a technology platform, not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order.
Please note, investing involves risk and investments may lose value. Past performance does not guarantee future results.
Brokerage services are provided by the following:
US-traded securities, including fractional trading, are provided to Invstr users by DriveWealth LLC, a regulated member of FINRA/SIPC. DriveWealth may not establish investment accounts to residents of certain jurisdictions. For more information, including disclaimers, risk and transaction fees click here.
India account traded securities are provided by SIC Stocks & Services PVT Ltd. SIC does not make any personal recommendations to buy, sell or otherwise deal in investments. Investors make their own investment decisions. The services and securities provided by SIC may not be suitable for all customers and, if you have any doubts, you should seek advice from an independent financial adviser. For more information and disclaimers, click here.

 

ALL RIGHTS RESERVED © INVSTR LTD. 2018

Risk Disclosure:
Invstr is a technology platform, not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order.
Please note, investing involves risk and investments may lose value. Past performance does not guarantee future results.
Brokerage services are provided by the following:
US-traded securities, including fractional trading, are provided to Invstr users by DriveWealth LLC, a regulated member of FINRA/SIPC. DriveWealth may not establish investment accounts to residents of certain jurisdictions. For more information, including disclaimers, risk and transaction fees click here.
India account traded securities are provided by SIC Stocks & Services PVT Ltd. SIC does not make any personal recommendations to buy, sell or otherwise deal in investments. Investors make their own investment decisions. The services and securities provided by SIC may not be suitable for all customers and, if you have any doubts, you should seek advice from an independent financial adviser. For more information and disclaimers, click here.