FAQ's

 

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1. General

What is Invstr?

Invstr is an award-winning app that helps aspiring investors learn and invest in the stock market through practice, education, and community. Play Fantasy Finance® and trade without risking real money. Learn from Invstr Academy, our 85-lesson course that teaches you everything you need to know about investing, including stocks, cryptos, investment strategies, trading, and more. Get advice, updates, and support from our community of over 500,000 members. When you’re ready to invest for real, do so from as little as $1. 

We’re democratizing access to financial information and empowering people to take charge of their financial futures. 

How do I sign up for Invstr?

Download the app to your phone from the App Store or Google Play Store. (Can’t find it? Search “Invstr.”) Once you’ve downloaded the app, you’ll be prompted to register. Sign up with your email or with an existing social media account.

If you don’t want to sign up, you can still access Invstr on Guest Mode. Guest Mode limits your ability to interact with the Invstr community. You won’t be able to do the following:

 

  • Join the Invstr Fantasy League and compete for real prizes
  • Create Private Leagues
  • Create posts
  • Like and comment on posts
  • Follow and unfollow users
  • Report a feed post
  • Report a user profile
  • Update your profile
  • Comment on and like Academy lessons 
How much does Invstr cost?

Invstr is free to use!

We also offer Invstr Unlimited, which gives you a bunch of game-changing features, including:

  • Unlimited trades, allocations, and charts
  • Safety Net Protection
  • Full access to Academy
  • Private Mode
  • Zero ads

The Unlimited subscription can be purchased in the Invstr shop for $3.99/month.

How much data traffic will Invstr use on my phone?

It depends on how much you use the Invstr app. We’ve done our best to cut down data traffic, but if you’re viewing lots of images or articles, it will consume bandwidth. Real-time price data is only sent when you’re viewing relevant pages of the app (like the Game or the Watchlist, where the price updates once every second).

Which devices does Invstr support?
Invstr is available for iPhones running on iOS 9.3 or later and Android, 5.0 or later.
How can I contact you for further questions?

Please send any questions, comments, or feedback to info@invstr.com. You can also tap your Profile Picture, Help, then Contact Support.

2. Troubleshooting

I am having trouble with a part of your service, what should I do?

Email us at info@invstr.com or tap your Profile Picture, Help, Settings, then Contact Support. Please try to provide as much detail as you can; it might be helpful to let us know the model of phone you’re using, the software version and the network operator you’re on.

I accidentally signed up using the wrong email address. How can I fix this?

Tap your Profile Picture, Settings, Account, then ‘Change Email’ and follow the instructions.

I'm seeing an error message that says there's an existing account associated with my email address.

Please contact us by sending an email to info@invstr.com or via the contact support feature in the Invstr app. We will investigate the email address and seek to determine the correct owner.

I'm getting email notifications about someone else's account.

If you’re receiving email notifications about an account that doesn’t belong to you, it’s possible that someone else tried to create an Invstr account using your email address. If you don’t have an Invstr account, you can stop receiving these messages by clicking the unsubscribe link at the bottom of any of our email messages.

If you received an email about someone signing up for an account using your email address, DO NOT tap the link to confirm your email is valid. Please contact us by sending an email to info@invstr.com. We will investigate the email address and seek to determine the correct owner.

3. Investing for Fun – Fantasy Finance

What is the objective of the Fantasy Finance game?

Put your skills to the test in the Invstr Fantasy League (IFL). Take on competitors from around the globe and finish the month in the top 25 of the Raw League, Supreme League or Xtreme League to win in-app prizes or a cash voucher to help kickstart or grow a real investment portfolio!

How do I get more trades?

When you level up, you’ll automatically earn 10 trades. You can earn more by checking in (4 trades awarded daily) or buying 10 or 50-trade bundle packs in the shop. You can also subscribe to Invstr Unlimited, which gives you Unlimited trades. 

Invstr Unlimited subscribers who cancel will get to keep all the trades they’ve earned from checking in daily.

Are there prizes to be won?

Yes! At the end of each month, prizes are awarded to the top performers on the Fantasy League. To see what prizes are up for grabs, tap the ‘Prizes’ button on the Invstr Fantasy League screen. (Note: Each month your performance is reset and a new competition for a new month begins.)

How do I enter the competition?

All you need do is play the game. You’re automatically included and just need to play well enough to appear as a top ranked player in the leaderboard.

What if I don’t have enough, or have run out of, capital to continue playing the game?

Everyone starts off with $1mm of notional capital to invest in the game. However, if your capital falls below $1mm, you can use Safety Net to refill it back to $1mm. Safety Net can be purchased in the Invstr shop. 

I had over $1 million of capital in the previous Invstr game. What’s happened to this?
Fantasy Finance is a new game so everyone starts with just $1 million of capital.
What does the Profit & Loss figure signify?
This shows the current value, and overall performance, of all your opengame positions.
How come my portfolio is all in US Dollars?

Even if you trade in non-dollar denominated instruments (for instance an Australian or Indian stock), we use the exchange rate at the time of your trade to convert to US Dollars. By normalizing all your open positions to a single currency, we make it easier for you to keep track of your overall P&L.

Why was my trade only partially filled?

In some markets, especially cryptocurrencies, very low trading activity (or volume) can occur. When this happens, the scarcity of finding matching buyers and sellers means the prices can go wild – this is simply following the basic law of supply and demand where the difference between what a buyer and a seller is willing to pay (the bid and ask price) will widen when demand is low, and more closely match when demand is greatest. In the real world of trading, brokers try to match orders in full but sometimes can only find a limited number of takers. In Fantasy Finance, we’re simply replicating the real world!

Where do I see my active and completed games?

Tap on P&L at the top of the Home page to see your progress for the month, your open positions and your portfolio composition. Under Timeline in Profile you will see all your bought and sold positions.

How do I create my own private League?

Tap on ‘Leagues’ and ‘Create.’ Give your league a title, description, logo, then invite whoever you want. You can invite up to 50 people a day, so choose wisely! In order to join someone’s private league, you must receive an invitation.

4. PROGRESSION & REWARDS

How does progression work?

The progression system offers a quick view of your progress on Invstr. It includes experience points (XP) and progression tiers (badges).

As you explore the app and play Fantasy Finance, you’ll earn XP (experience points), which helps you move up levels and unlock badges. You’ll receive an alert for XPs you earn, so make sure you’re opted in to receive notifications (tap your Profile picture, then Settings, then Push Notifications. Switch “XP and Badges” to on.).

Everyone who joins Invstr starts as an Intern. You must complete 10 levels in each tier before progressing to the next one. There are 7 tiers total, each with their own badge:

 

  1. Intern
  2. Novice
  3. Associate
  4. Analyst
  5. Pro
  6. Expert
  7. Guru

 

How do I earn XP?

You can earn 10 trades just by earning XP and leveling up!

Earn XP by completing any of these actions:

  • Unlocked first badge (500 XP)
  • Register with a verified email (250 XP)
  • Made 20% on a trade (2000 XP)
  • Made 10% on a trade (1000 XP)
  • Made 5% on a trade (500 XP)
  • IFL new personal best (500 XP)
  • Made a trade (10 XP)
  • New follower (100 XP)
  • Complete an Academy lesson after getting the practice question correct (100 XP)
  • Complete an Academy Module (500 XP)
  • Academy Certificate attained (1000 XP)
  • Share an Academy Trophy internally or externally (50 XP)
  • Someone liked your post (10 XP)
  • Someone shared your post – internal or external sharing  (40 XP)
  • Someone commented on your comment (50 XP)
  • Someone liked your comment (10 XP)
  • Added profile picture (100 XP)
  • League invite accepted (200 XP)
  • Your league has 5 members (500 XP)
  • Joined private league (100 XP)
  • Checked signals (5 XP)
  • Checked community stats (5 XP)
  • Comparison chart (20 XP)
  • Technical chart (30 XP)
  • Read news (5 XP)
  • Searching the news (10 XP)
  • Viewing Calendar detail (10 XP) 
  • Answering a poll (100 XP) 
  • Watch a How to video (20 XP)
  • Buying a Safety Net (200 XP)
  • Buying Trade Bundles (10) (100 XP)
  • Buying Trade Bundles (50) (200 XP)
  • Buying 2x Power Up Bundle (10) (200 XP)
  • Buying 4x Power Up Bundle (10) (400 XP)
  • Using 2x Power Up (100 XP)
  • Using 4x Power Up (200 XP)
  • Buying 10 Undo Bundle (200 XP)
  • Using Undo (200 XP)
  • Upgrade to paying Unlimited for the first time (500 XP)
  • Your friend joined Invstr (750 XP)
  • 2-day winning streak (100 XP)
  • 5-day winning streak (200 XP)
  • 10-day winning streak (300 XP)
  • 20-day winning streak (500 XP)
  • Win IFL twice (7,500 XP) *(starts from January 2020)
  • IFL winner (1st place) (3000 XP)
  • Placed 2nd in IFL (2000 XP)
  • Placed 3rd in IFL (1000 XP)
  • Placed 4-10th in IFL (500 XP)
  • Monthly finish IFL Rank 11-100 (200 XP)
  • Maxing out your watchlist (100) (500 XP)
  • Adding a non-tradable instrument to watchlist (100 XP)
  • Adding a suggested instrument to watchlist (50 XP)
  • Opening app for 3 consecutive days (UTC) (100 XP)
  • Opening app for 7 consecutive days (UTC) (500 XP) 
  • Opening app for 14 consecutive days (UTC) (1000 XP)
  • Open app for 21 consecutive days (UTC) (2000 XP)
  • Open app for 30 consecutive days (UTC) (3000 XP) 

5. Academy

What is the purpose of the Invstr Academy?

Invstr Academy is an interactive 85-lesson course that teaches you everything you need to know about investing. Written by real experts, Academy covers stocks, cryptos, investment strategies, markets, and more. Test your knowledge with lesson quizzes and earn trophies to celebrate your progress! The goal of Academy is to help remove the educational barriers of successful investing and personal finance. 

    In Academy, you can:

     

    • Go at your own pace
    • Test your knowledge with fun quizzes
    • Use My Glossary for easy reference (Unlimited subscription only)
    • Earn trophies as you complete each module
    • Get an Invstr Academy certificate when you graduate investa cum laude!

     

    6. Following & Exploring Financial Instruments

    What asset classes are covered?

    Invstr covers over 2,000 instruments from around the world, including equities, commodities, currencies, cryptocurrencies, and bonds. Most of the instruments’ prices are displayed in real time.

    What markets are covered?

    We currently provide price data for about 2,000 instruments from the following markets: Australia, Austria, Belgium, China, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Jordan, Netherlands, Norway, Poland, Portugal, Qatar, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey, UK and the USA. We also cover currencies, cryptocurrencies and precious metals. News and commentary is global. We have an on-going program to increase market coverage and will announce these as and when they are released.

    How up to date is the Market data?
    Much of the market data can be displayed in streaming real time. Otherwise, depending on the relevant exchange venue’s policies, data will be delayed.
    What is the source of Invstr's data?

    We license most of the market data through ICE Data Services. Through ICE Data Services, we have licensed directly with recognized investment exchanges, index providers, and contributors to supply live data wherever possible. In the case of cryptocurrencies, we source from CryptoCompare.

    Are prices indicative of trade?
    The market prices displayed are usually “Last Sale” and therefore indicate matched bid and ask offers.
    Can professional investors access exchange market data via Invstr?
    The app is designed for an individual’s personal use only and prescribes to each exchange’s definition of ‘nonprofessional’ use. As such, any end-user requirements mandated by exchanges are applied. Please also see our User Terms & Conditions.
    Can I request additional coverage or query the data covered by Invstr?

    Of course! Please contact us by emailing info@invstr.com or tap your Profile Picture in the app, Help, then Contact Support. Select ‘Publisher Request’ from the drop-down menu and tell us the nature of your query.

    Can I publish my own research or commentaries?

    Very soon. We actively encourage independent researchers, analysts, writers, and influencers to use Invstr as a means to distribute their work to existing subscribers and reach out to new readers. We will soon be releasing a multi-publisher tool (Social Invstr) to help you re-publish your materials through Invstr and other social channels. In the meantime, please post your thoughts and comments on the Feed.

    7. Feed

    Can I add comments and share things through Invstr?

    Absolutely! That’s the whole purpose of Invstr. Just enter what you want to say by tapping on the ‘Post’ symbol at the bottom right corner of the Feed. (Use “#” to tag an instrument, “@” to tag an Invstr member, and the “+” sign to add a photo or your location. This will help promote your posts more effectively and get them seen by more people!)

    You can also like and comment on anything in the Feed. Invstr also lets you share social posts, news articles, charts (and draw on them too!), game wins (and losses!) externally via Twitter, Facebook, LinkedIn, email, WhatsApp, Hangouts and many other messaging platforms.

    Want to share external news articles to the Feed? Just choose Invstr when you decide to upload something from the web.

    8. Profile and Security

    Do you keep and use my personal data?

    Please refer to our Privacy Policy, which you must accept in order to use the Invstr app.

    We make it clear that by consenting to our privacy notice, you are giving us permission to process your personal data. Also, that you must be over 13 years of age to use the service; that we collect information about you as you use the service; that we use that information in order to provide you a personalized experience of the service; but that you are always in control of your data and can modify your preferences at any time by changing your settings.

    Who can see my "Profile" page?

    Your Profile is a public page that anyone can see. You can tailor the information that’s available on your profile in the ‘Edit Profile’ page.

    How do I see another Invstr’s profile?
    Simply tap on their name or profile image wherever you see it to open up their profile page.
    How do I follow someone?
    Tap on their name or profile picture to view their Profile page and then tap the ‘Follow’ button.
    How do I get followed?
    Anyone can follow you if they view your profile. The best way to get noticed is to be active in the app: play lots of games and share the results, post comments on topics that you’re interested in, share and like articles and posts that appeal to you. This activity will raise your profile and make you more interesting for others to follow.
    Who can like, share, or comment on things I post?

    Your posts are shown to your followers, so they can like and comment on them directly. They can, of course, share your posts with their followers as well. If you post a comment on a public item such as a news article, it can be seen, liked and replied to by anyone.

    Who can see when I comment on something?

    If it’s a news article, report, or other public document, anyone can see your comment when they read the article. If it’s a user’s post, then the followers of that user and yourself can see it directly. However, the post can then be shared by others.

    What should I do if I think someone has posted something offensive?

    The best way to report abusive content on Invstr is by tapping on the flag icon on posts, sending an email to info@invstr.com or tapping your Profile Picture, Help, then Contact Support.

    How do I search for someone on Invstr?
    You can search for people from the search feature at the top of the Feed page. You can also search Posts and News.
    How do I make sure that my contacts can find me on Invstr?

    You can make sure your contacts find you on Invstr by updating your personal details on your Profile. Make sure you have an up-to-date profile image, use your real name, and actively use Invstr!

    How do I logout of the app?

    You can log out of the app by tapping your Profile Picture, Settings, Account, then selecting Sign Out at the bottom.

    9. Investing for Real

    Are there any risks involved in trading with real money?

    As you know, investing will always involve risk, and investments may lose value. Past performances don’t guarantee future results. Furthermore, please note that Invstr is not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order. The brokerage services are provided by licensed organizations, whose terms of use and disclaimers you must read and accept before trading.

    Can I trade for real?

    Yes! Select the “Invest” option on the navigation bar and then register directly with our broker partner, DriveWealth, LLC.

    What can I invest in?

    Through our partnership with US broker DriveWealth, you can invest in US stocks. In time, we’ll be introducing more brokers from other markets.

    Who is DriveWealth?
    DriveWealth is a FINRA registered US broker and a member of SIPC, which protects securities customers of its members for up to $500,000 (including $250,000 for cash claims). For more information go to www.sipc.org. DriveWealth is also a leading broker in terms of offering fractional trading capabilities.
    How do I open an account with the broker?

    DriveWealth. You will first have to register. This means completing a KYC (Know Your Client) and AML (Anti Money Laundering) process, which is a legal requirement. For non-US citizens this will also mean completing what is called a W-8BEN tax form. There is a one-off US $5.00 charge to process this. Please note that in rare circumstances your registration could be rejected due to US sanctions imposed on your country of domicile, or for other legal reasons. Furthermore, there is no specific timescale for acceptance either. You will be notified by email that your registration is being processed and then when it is accepted, or rejected. You will then need to accept DriveWealth’s Customer Account Agreement terms. Before you start the application process please be sure to have to hand an official form of ID with your address (passport, driving license, etc.) as you’ll need to submit an image copy of this. If you have any queries about your registration please contact DriveWealth’s DriveWealth’s Support Center.

    How do I fund my trading account?

    DriveWealth. Once you’ve registered with DriveWealth, you’ll need to fund your account before you can start investing. This is done by simply tapping on Portfolio and, once you have logged back in or used TouchID, just select “Transfer” and follow the instructions to add funds. Please note, funding for your trading account can take awhile to clear. Please contact DriveWealth’s Support Center with any questions.

    Are there fees associated with depositing or withdrawn funds?

    DriveWealth. here are fees associated with deposit and withdrawal methods. It is prudent to understand these fees before depositing and withdrawing funds to and from your account. For more details on available options in your country, please visit DriveWealth’s DriveWealth’s Fee Schedule.

    Can I open more than one account?
    For now, you cannot open multiple accounts with each broker through your Invstr account. However, you can open an account with more than one broker.
    Are there fees involved in trading?

    DriveWealth. There are fees associated with the purchase and sale of full and fractional shares through the DriveWealth platform. All transactions are subject to a minimum commission of $2.99 per full trade and $0.99 per fractional trade. Please note these apply when you buy AND sell. For more details on transaction fees please visit DriveWealth’s Fee Schedule.  

    What is Fractional Trading?
    Whilst you can buy and sell shares in the normal way, through our partner DriveWealth, there’s the added benefit of being able to invest in just fractions of shares. This means you can buy shares in dollar amounts as opposed to the norm of buying whole numbers of shares.
    How does fractional trading work?
    DriveWealth rounds the amount of fractional shares you can purchase and own in your account down to the nearest four decimal places. This may affect your purchase of a fixed dollar amount order. For example, if you order $100 of a security, your transaction may not total exactly be worth $100 due to rounding (it could be a penny less, but would never be more than the order amount, prior to commission charges). Rounding may also affect your ability to be credited for cash dividends, stock dividends and stock splits. For example, if you own .0001 of a share of stock that pays a one cent dividend per share, DriveWealth will not credit your cash balance a fraction of a cent.
    How is my trade order executed?

    DriveWealth DriveWealth executes the full share portion of your order on an agency basis, routing your order to a market centre. However, to satisfy your fractional share portion of your order, DriveWealth will sell to you from its own account, on a principal basis, at what is called the National Best Bid or Offer (NBBO) at the time you place the order. So any order that is for both full and fractional shares will be executed in a mixed capacity: partly as agent, partly as principal. The compensation will be the same rate charged for full share orders. DriveWealth may make a profit or incur a loss on the fractional share trade.

    DriveWealth may execute your fractional share orders on a principal or riskless principal basis. In the event that it is acting as principal, it will trade with you at the then-current NBBO. If it acts as riskless principal, it will trade with you at the price it received in the market. Your confirmation will disclose how it acted. If you enter an order solely for a fractional share, DriveWealth will execute your trade against its proprietary account at the then-current NBBO. Orders entered outside of regular trading hours will not be executed.

     

    What happens if I place an order out of trading hours?

    DriveWealth. If you place an order outside of the official exchange trading working hours (after 4:15 US Eastern time), DriveWealth will hold your order overnight 09:05 the next morning. At 09:05 US Eastern time, the pending order will be sent to the market centre. You may cancel that pending order at any time up until 09:27 Eastern time, should you change your mind. There is then a 2-minute window in which the exchange will not cancel an order. The market order will then be executed on the exchange opening at 09:30 Eastern time.

    What is a Good Faith Violation?

    A good faith violation is imposed by DriveWealth when someone tries to buy and then sell the same stock with unsettled funds. In other words, when the money in your trading account has not been cleared in time for you to withdraw money from a stock sale

    Can I day trade?

    Only if you have $25,000 in your trading account! This is a US Securities and Exchange Commission(SEC) regulation to restrict day trading, or  ‘Pattern Day’ trading. The SEC defines this as any trade that is opened and closed within the same trading day. Pattern day trading is defined as 4 or more day trades within a 5 trading days.  In such events, an investor is required to have at least a $25,000 equity balance in their trading account to day trade. Individual stockbrokers may have more stringent rules and definitions for allowing this type of trade, or suspend the practice outright.

    Can I set Limit Order on my trades?

    DriveWealth. First of all, what is a Limit Order? It is an instruction you can give to the broker to buy or sell your shares at a specified price or better. This can be set when you place your investment order. DriveWealth considers these as Day Orders, meaning it will expire at the end of the trading day if it’s not executed before market close. (Please note that Orders placed between 4:00-4:15 PM Eastern Time will be rejected. Orders placed after 4:15 PM Eastern Time will remain pending until executed, cancelled or expired (market close the following trading day). The reason for the blocked window is to allow our Order Management System to run a daily system update.

    Can I transfer my Fractional shares to another broker account?
    Fractional shares are not transferable. If you close your account or transfer your account to another firm, the fractional share will need to be liquidated, resulting in potential commission charges. Fractional shares cannot be put into certificate form and mailed. They will need to be sold. Please note that the commission charge for liquidating fractional shares may match the value of the fractional share if less than our minimum commission.
    Do I have voting rights entitlements from holding Fractional shares?
    Holders of fractional shares will not have voting rights for the fraction of a share owned, even if you bought more than 50% of a single share.

    10. More Questions

    I have a further question. Who do I ask?

    Please send any questions, comments or feedback to info@invstr.com, or tap your Profile Picture, Help, then Contact Support.