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1. General

What is Invstr?

Invstr is an award-winning micro-investing app which allows you to invest as little as $1 and learn about the financial markets in a fun and safe way. We are democratizing access to financial information, and our mission is to empower people to take charge of their financial lives by providing them with the education, resources and opportunity to become real investors.

How do I sign up for Invstr?

First, download the app to your phone. You can find it in the iTunes and GooglePlay App Stores. Just search for Invstr. Once it is downloaded, the instructions for registration will be shown on the screen. You can sign up with your email or use an existing social media account.

What details do you need from me?

You will need to provide your name and a valid email address or a social network account to login with. We recommend adding a profile picture and a short description about yourself.

How much does Invstr cost?

Invstr is free to use. There are in-app purchases (premium content such as research reports and notional investment capital) but these are optional and clearly indicated. In addition, if you would like to invest for real, you can register directly with a broker to open an account.

How much data traffic will Invstr use on my phone?

The amount of data traffic Invstr uses depends on how much you use the Invstr app. We have done our best to cut down to a minimum the data traffic the app uses, but viewing lots of images or articles will consume bandwidth. Streaming real-time price data is only sent when you are viewing relevant pages of the app such as the Games or the Watchlist, where the price updates once every second, if there is a price change.

Which devices does Invstr support?

Invstr is available for iPhones running iOS 9.3 or later and Android, 5.0 or later.

How can I contact you for further questions?

Please send any questions, comments or feedback to info@invstr.com, or, in the app, go to Profile > Settings > “Provide Feedback’.

2. Troubleshooting

I am having trouble with a part of your service, what should I do?

Please go to “Profile” > “Settings” > “Provide Feedback” within the app. Select a topic from the carousel menu and tell us the nature of the problem you are experiencing. Try to provide as much detail as you can: it might be helpful to let us know the model of phone you are using, the software version and the network operator you are on. You can also get in touch with us by sending an email to info@invstr.com.

I accidentally signed up using the wrong email address. How can I fix this?

Go to “Profile”, then “Settings”, then “Change Email” and follow the instructions.

I'm seeing an error message that says there's an existing account associated with my email address.

Please contact us by sending an email to info@invstr.com or “Provide Feedback” within the Invstr app. We will investigate the email address and seek to determine the correct owner.

I'm getting email notifications about someone else's account.

If you’re receiving email notifications about an account that doesn’t belong to you, it’s possible that someone else tried to create an Invstr account using your email address. If you don’t have an Invstr account, you can stop receiving these messages by clicking the unsubscribe link at the bottom of any of our email messages.

If you received an email about someone signing up for an account using your email address, do not tap the link to confirm your email is valid and/or get help here. Please contact us by sending an email to info@invstr.com . We will investigate the email address and seek to determine the correct owner.

My sign up issue is not listed above.

Please contact us by sending an email to info@invstr.com or go to: “Profile”, then “Settings” and select “Provide Feedback” within the Invstr app. Briefly describe the issue you’ve been having and we will attempt to fix the issue or contact you for more details.

3. Games

What are the games?

The Investment and Prediction games are designed to give you a market experience without taking any risks. In the Investment games, you are simply predicting whether the price of an instrument will move up or down. In the Prediction games, you are choosing a price range you think the instrument will reach at a fixed point in the future; specifically at the end of the current week, month, quarter and year.

What are the objectives of the games?

Both games have the same objective: to maximise your investment value, or P&L . You do this by closing a position when it’s score is positive, or by letting the position run until it’s end time, having made the correct prediction.

How do I play the Investment game?

You can access the Investment game by navigating to the “Games” tab at the bottom of the home screen and tapping on the “Investment Game” icon. You can then pick an instrument from the carousel.  Alternatively, you can go to your Watchlist, swipe left on your chosen instrument then pick “Investment Game”.

Once you have selected the instrument, simply adjust the notional amount you want to invest by moving the tumbler (you can invest a notional capital amount of $50,000, $100,000 or $200,000) then hit ‘Buy’ if you think the price is going to rise, or ‘Sell’ if you think the price will fall, and select how much you would like to trade with.  Keep in mind that you must remember to close your position in order to take a profit, or cut your losses.  Any positions that remain open at the end of the week will automatically be closed at the last available price.

What if I don’t have enough, or have run out of, capital to play the Investment game?

Everyone starts off with $1M of notional capital to invest in the Investment Games.  However, you may want more capital to play with.  Simply tap on the dollar sign ($) on the top right of your screen and tap on ‘Add Capital’.  Here you can choose to buy additional capital.

How do I make a prediction in the Prediction game?

The Prediction game shows you four time frames (end of week, month, quarter, year), with four possible price ranges. The current price is always the midpoint of the ranges. To make a prediction simply tap one of the range buttons.

How are the Prediction $ Scores worked out?

In the Prediction Game, each position you take is given a nominal Stake Value depending on the time frame in question: $500,000 to predict the current end of week position to $5,000,000 for predicting the year-end price.  The purpose of the Prediction Game is to test your skill at forecasting future price movements. Predicting the future will help you buy the things that you think will go up the most in price and sell those things you think will go down the most. When you buy something and it goes up by 1% you  make 1% on the amount of money, or Notional Capital, you risked. There are four timeframes in the Prediction Game. The Notional Capital for each is as follows: $500,000 for the Week ahead; $1,000,000 for the Month ahead; $2,000,000 for the Quarter ahead; and $5,000,000 for the Year ahead. That makes it riskier than the Investment Game. The Profit or Loss is calculated exactly the same as in the Investment Game – the Notional Capital is multiplied by the % change in the price. The only difference is that in the Prediction Game your profit is doubled if the price ends the timeframe in the range you predicted.

What is my "Current P+L"?

P+L stands for Profit and Loss. It shows the current value of all your open Investment and Prediction game positions. Remember, you have to close your positions for the score to be counted towards your performance on the leaderboards.

Why would I want to close a position early?

This is one of the key aspects in playing the markets, knowing when to take your profit or cut your losses.

How do I see the community prediction?

In the prediction game, swipe up the screen to push the time frame panels to the top. You will then be shown a graph of your predictions compared to the average prediction of the community.

What are the Leaderboards?

These show the $ score for your closed positions relative to the rest of the community. The Leaderboards can show the current week’s or last week’s scores for the Investment Game and the current month’s or the last month’s scores for the Prediction game.  Each game is scored separately.

Where do I see my active and completed games?

Choose either the Investment or Prediction game and tap on the ‘List’ Icon in the top right-hand corner of the screen. This shows you all your active games and their current scores, and all your completed games and the scores they achieved.

What is my scorecard?

Your scorecard is part of your profile and can be seen by anyone who views it. It shows you the combined stake value of your open positions, your accuracy (how many games were closed with a positive score from the total played) and the total number of games played. You can share your scorecard to impress your friends, followers and peers with how well you’ve been playing.

How do I win?

All the tools you need to follow the markets are provided, in terms of news, research and the opinions of your fellow investors. Keep an eye on the market and be ready to both open and close your positions to maximise your score.

I can't find the market instrument I want to play, what should I do?

Go to the Watchlist and use the search function (+) to see if the instrument you want is available. There are over 1,500 instruments available to follow and play in the app. If the instrument you’re looking for is not listed then please go to: “Profile”, then “Settings” and select “Report a Problem” and tell us which instrument you’re after. We will be adding more instruments over time and we try to prioritise the ones our users have requested.  

4. Market Data

What asset classes are covered?

Invstr covers over 1,500 instruments from around the world, including equities, commodities, currencies and bonds.

What markets are covered?

Presently we offer real-time market data across the following markets:  Australia, Austria, Belgium, Brazil, China, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Malaysia, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey Ukraine, UAE, UK and the USA and all currencies and precious metals.  Other covered markets have delayed data.  News and commentary are global.  

We have an on-going programme to increase market coverage and will announce these as and when they are released.

How up to date is the Market data?

Much of the market data can be displayed in streaming real time.  Otherwise, depending on the relevant exchange venue’s  policies, data will be delayed.

What are instrument badges?

The badges are a way of explaining and comparing the nature of all instruments without needing to know  a lot of industry jargon. There are six Badges:

  1. Size: the total value placed by investors on an instrument (market capitalisation)
  2. Predictability: how much an instrument moves up and down (volatility)
  3. Popularity: how actively this instrument is bought and sold (trading volume)
  4. Performance: how well you do from owning this instrument (total return)
  5. Generosity: the money you get back for owning an instrument (dividend yield)
  6. Reputation: how highly regarded this instrument is (PE ratio)

All of the instruments are ranked against each other and given a rating from 1 to 5 with 5 being the highest. Not all badges are applicable to all instruments.

What is the source of Invstr's data?

We get our Market Data from “Interactive Data Corporation” (IDC).  Through IDC, we have partnered with recognised investment exchanges, index providers and OTC contributors to supply live data wherever possible.  We have also partnered with Dow Jones, Alliance News, Public Technologies, Mergent, Edison, XTF and others for news, commentary, research and events data.  Visit www.invstr.com to view our partners. More information can be found on www.invstr.com/app/source.html

How far back does the market data go?

In most cases, there are 5 years of market data history.

Are prices indicative of trade?

The market prices displayed are usually “Last Sale” and therefore indicate matched bid and ask offers.

Can professional investors access exchange market data via Invstr?

The app is designed for an individual’s personal use only and prescribes to each exchange’s definition of ‘professional’ and ‘nonprofessional’ use.  As such, any end-user requirements mandated by exchanges are applied.  Please also see our User Terms & Conditions.

Do you have a list of deciphered Jargon?

Explanations about the multitude of acronyms and jargon used in the financial world can be found in our glossary on invstr.com.  

I have a billing/payment query about an in-app purchase. Who do I contact?

Please contact us at info@invstr.com

Is there a data query help desk telephone or email address?

Yes. Please contact us by emailing info@invstr.com or go to “Profile” > “Settings” > “Provide Feedback” within the app. Select a topic from the carousel menu and tell us the nature of the problem you are experiencing.

Can I request that additional instruments/assets be covered by Invstr?

Of course. We are constantly endeavouring to expand our global market coverage.  If you have any suggestions in terms of markets and asset classes to cover, please contact us by sending an email to info@invstr.com or go to “Profile” then “Settings” and select “Provide Feedback”.

Can I publish my own research, commentary?

Yes. We actively encourage researchers and analysts to use Invstr as a means to distribute their work to existing subscribers and reach out to new readers.  Go to “Profile”, then “Settings” and select “Provide Feedback” and “Publisher Request”.

Can I earn money by publishing my reports?

Yes. Once you are registered as an Invstr publisher, you can upload your reports and set the price of your publications. Invstr will remit the (net) revenues back to you on any transacted purchases.  Our terms and conditions, including payment conditions, are viewable on the ‘PubTool’ to which you will be given access.

How many instruments can I add to my watchlist?

You can track as many instruments as you wish on your personal watchlist.

Do I have to pay for market data?

No, access to instrument prices is free. In some cases this data will be real time; for other instruments it will be delayed. Notwithstanding, we will notify you of any changes incurred by any exchange, giving you the option to opt in or out.

Do I have to pay for news?

No, all news presented is free to access on the app. Some providers may require you to navigate to their site to read full articles. It is possible that they may charge you there.

Do I have to pay for research reports?

That depends on the individual research publisher.  Whenever you select to view a report by tapping on the headline, the system will notify you if it is a chargeable item. You can then decide to purchase the report or not.

Do I need to sign an agreement to access live content?

Besides accepting our terms and conditions (and those of 3rd party sources) when you initially register for the app, no. However, please note that some exchanges may require users to license directly with them in the future.  You will be notified of such changes.

5. Social

Can I chat with other people using Invstr?

Yes. Tap on the chat button at the top of the Social screen and choose who, or what group, you want to join or start a new conversation. Additionally, if you swipe left any of the conversation banners you will see a series of options including the ability to: leave, mute or, in the case of individuals, view their profile, block or report them.

Can I share, like and comment on stuff through Invstr?

That’s the whole purpose of Invstr’s Social feed.  Just enter what you want to say where it says “share your thoughts” at the top of the Social feed.  (We recommend you use “#” whenever you are writing about an instrument, or “@” if it’s an Invstr member to help promote these more effectively.)  You can also add photo images and even post your current location. The usual social declaration features are also available to you.  You can ‘Like’ and comment on anything in “Social” or “News”.  You can also share social posts, news items, charts, game wins (and losses!), your personal performance scorecard and more, through Chat or externally via Twitter, Facebook, LinkedIn, email, WhatsApp, Hangouts and many other messaging platforms.  

6. PROFILE AND SECURITY

Who can see my "Profile" page?

Your Profile is a public page that anyone can see. You can tailor the information that is available on your profile in the “Settings” page.

How do I see another Invstr’s profile?

Simply tap on their name or profile image wherever you see it to open up their profile page.

How do I follow someone?

Tap on their name or profile picture to view their Profile page and then tap the “Follow” button.

How do I get followed?

Anyone can follow you if they view your profile. The best way to get noticed is to be active in the app: play lots of games and share the results, post comments on topics that you’re interested in, share and like articles and posts that appeal to you.  This activity will raise your profile and make you more interesting for others to follow.

How do I earn badges?

You can earn many badges.  Tap on any of the badges for an explanation of the task you need to achieve.  Additionally, each badge has a score value.  So the more you do in relation to that badge task, the more points you earn.

What is my scorecard?

Visible on your profile page, your scorecard shows you the basics of your performance in the games. It shows the number of games you’ve played, the accuracy of all your closed positions (whether they’ve been positive or negative) and the value of your currently open positions.  You can share your scorecard on Invstr and externally, and anyone that views your profile will see it.

Who can like, share or comment on things I post?

Your posts are shown to your followers, so they can like and comment on them directly. They can, of course, share your posts with their followers as well. Furthermore, if you post a comment on a public item such as a news article, that can be seen, liked, replied to by anyone.

Who can see when I comment on something?

If it’s a news article, report, or other public document, anyone can see your comment. If it is a user’s post, then the followers of that user and yourself can see it directly. However, the post can then be shared by others.

What should I do if I think someone has posted something offensive?

The best way to report abusive content on Invstr is by sending an email to info@invstr.com or go to “Profile”, then “Settings” and select “Provide Feedback” within the Invstr app.

What is a Promo Code?

You can benefit from your friends joining Invstr by sharing your promo code with your friends. For each one of your friends that enters your code when they create an account, we will award you with credits to purchase premium content.

How do I share my Promo code?

Go to “Profile”, “Settings” and then “Promo code”. On this page, you can share your Promo code by posting it on other social networks, such as Facebook, or by sending it directly to one or more of your contacts.

How do I enter a promo code?

Go to “Profile”, “Settings” and then “Promo code”. Here you can enter any promo code that you have received. Please note you can only enter 1 promo code. You cannot enter one from every friend you have on the app.

How do I search for someone on Invstr?

You can search for people from the feed section.

How do I make sure that my contacts can find me on Invstr?

You can make sure your contacts find you on Invstr by updating your personal details on your Profile, make sure you have an up to date profile image, and use your real name.

How do I logout of the app?

You can log out of the app by selecting “Sign Out” at the bottom of “ Settings” on the Profile Page.

7. Trading

Can I trade for real?

Yes you can. Select the Portfolio option on the navigation bar and then register directly with our broker partner, DriveWealth.

What can I invest in?

For now, in partnership with US broker DriveWealth, you can invest in US stocks. In due course we will be introducing other broker partners to increase stock coverage outside the US, and include currencies.

Who is DriveWealth?

DriveWealth is a FINRA registered US broker and a member of SIPC, which protects securities customers of its members for up to $500,000 (including $250,000 for cash claims). For more information go to www.sipc.org. DriveWealth is also a leading broker in terms of offering fractional trading capabilities.

How do I open an account with the broker?

You will first have to register. This means completing a KYC (Know Your Client) and AML (Anti-Money Laundering) process, which is a legal requirement. For non-US citizens, this will also mean completing what is called a W-8BEN tax form. There is a one-off US$5 charge to process this. Please note that in rare circumstances your registration could be rejected due to US sanctions imposed on your country of domicile, or for other legal reasons. Furthermore, there is no specific timescale for acceptance either. You will be notified by email that your registration is being processed and then when it is accepted, or rejected. You will then need to accept DriveWealth’s Customer Account Agreement terms. Before you start the application process please be sure to have to hand an official form of ID with your address (passport, driving license, etc.) as you’ll need to submit an image copy of this. If you have any queries about your registration please contact DriveWealth’s Support Center.

How do I fund my trading account?

Once you’ve registered with DriveWealth, you’ll need to fund your account before you can start investing. This is done by simply tapping on Portfolio and, once you have logged back in or used TouchID, just select “Transfer” and follow the instructions to add funds.

Are there fees associated with depositing or withdrawn funds?

There are fees associated with deposit and withdrawal methods. It is prudent to understand these fees before depositing and withdrawing funds to and from your account. For more details on available options in your country, please visit DriveWealth’s Fee Schedule.

Can I open more than one account?

For now, you cannot open multiple DriveWealth accounts through your Invstr account.

Are there fees involved in trading?

Of course. There are fees associated with the purchase and sale of full and fractional shares through the DriveWealth platform. All transactions are subject to a minimum commission of $2.99 per full trade and $0.99 per fractional trade. Please note these apply when you buy AND sell. For more details on transaction fees please visit DriveWealth’s Fee Schedule.

What is Fractional Trading?

Whilst you can buy and sell shares in the normal way, through our partner DriveWealth, there’s the added benefit of being able to invest in just fractions of shares. This means you can buy shares in dollar amounts as opposed to the norm of buying whole numbers of shares.

How does fractional trading work?

DriveWealth rounds the amount of fractional shares you can purchase and own in your account down to the nearest four decimal places. This may affect your purchase of a fixed dollar amount order. For example, if you order $100 of a security, your transaction may not total exactly be worth $100 due to rounding (it could be a penny less, but would never be more than the order amount, prior to commission charges). Rounding may also affect your ability to be credited for cash dividends, stock dividends and stock splits. For example, if you own .0001 of a share of stock that pays a one cent dividend per share, DriveWealth will not credit your cash balance a fraction of a cent.

How does DriveWealth execute my trade order?

DriveWealth executes the full share portion of your order on an agency basis, routing your order to a market centre. However, to satisfy your fractional share portion of your order, DriveWealth will sell to you from its own account, on a principal basis, at what is called the National Best Bid or Offer (NBBO) at the time you place the order. So any order that is for both full and fractional shares will be executed in a mixed capacity: partly as agent, partly as principal. The compensation will be the same rate charged for full share orders. DriveWealth may make a profit or incur a loss on the fractional share trade.

DriveWealth may execute your fractional share orders on a principal or riskless principal basis. In the event that it is acting as principal, it will trade with you at the then current NBBO. If it acts as riskless principal, it will trade with you at the price it received in the market. Your confirmation will disclose how it acted.  If you enter an order solely for a fractional share, DriveWealth will execute your trade against its proprietary account at the then current NBBO.  Orders entered outside of regular trading hours will not be executed.    

What happens if I place an order out of trading hours?

If you place an order outside of the official exchange trading working hours (after 4:15 US Eastern time), DriveWealth will hold your order overnight 09:05 the next morning. At 09:05 US Eastern time, the pending order will be sent to the market centre. You may cancel that pending order at any time up until 09:27 Eastern time, should you change your mind. There is then a 2-minute window in which the exchange will not cancel an order. The market order will then be executed on the exchange opening at 09:30 Eastern time.

Can I set Limit Order on my trades?

First of all, what is a Limit Order? It is an instruction you can give to the broker to buy or sell your shares at a specified price or better. This can be set when you place your investment order. DriveWealth considers these as Day Orders, meaning it will expire at the end of the trading day if it’s not executed before market close. (Please note that Orders placed between 4:00-4:15 PM Eastern Time will be rejected. Orders placed after 4:15 PM Eastern Time will remain pending until executed, canceled or expired (market close the following trading day). The reason for the blocked window is to allow our Order Management System to run a daily system update.

Can I transfer my Fractional shares to another broker account?

Fractional shares are not transferrable. If you close your account or transfer your account to another firm, the fractional share will need to be liquidated, resulting in potential commission charges. Fractional shares cannot be put into certificate form and mailed. They will need to be sold. Please note that the commission charge for liquidating fractional shares may match the value of the fractional share if less than our minimum commission.

Do I have voting rights entitlements from holding Fractional shares?

Holders of fractional shares will not have voting rights for the fraction of a share owned, even if you bought more than 50% of a single share.

MORE QUESTIONS

I couldn't find the answer to my question, who do I ask?

Please send any questions, comments or feedback to info@invstr.com, or go to “Profile” > “Settings” > “Provide Feedback’.

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ALL RIGHTS RESERVED © INVSTR LTD. 2017

Risk Disclosure:

Invstr is a technology platform, not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order. Brokerage services, including fractional trading of US securities, are provided to Invstr users by DriveWealth LLC, a regulated member of FINRA/SIPC. DriveWealth may not establish investment accounts to residents of certain jurisdictions. For more information, including disclaimers, risk and transaction fees click here. Please note, investing involves risk and investments may lose value. Past performance does not guarantee future results.

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Unsubscribe at any time

ALL RIGHTS RESERVED © INVSTR LTD. 2017

Risk Disclosure:
Invstr is a technology platform, not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order. Brokerage services, including fractional trading of US securities, are provided to Invstr users by DriveWealth LLC, a regulated member of FINRA/SIPC. DriveWealth may not establish investment accounts to residents of certain jurisdictions. For more information, including disclaimers, risk and transaction fees click here. Please note, investing involves risk and investments may lose value. Past performance does not guarantee future results.