Zoom to Buy a Call Center Operator and Delta Sees a Return to Profitability
Zoom Cloud Meetings is a proprietary video teleconferencing software program developed by Zoom Video Communications. The free plan allows up to 100 concurrent participants, with a 40-minute time restriction. Users have the option to upgrade by subscribing to a paid plan. Zoom has become an integral part of day-to-day life for many people since quarantine began, and it has become a go-to choice for meetings of all kinds.
Recently, Zoom has purchased Five9, a call center software used by more than 2,000 clients across the globe to interact with their clients. Companies such as Under Armour, Lululemon Athletica Inc, and Olympus Corp as customers. According to Zoom themselves “The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24-billion contact center market”.
Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. It is headquartered in Atlanta, Georgia. Back in November 2020 when the pandemic was still raging Delta was rated highly for safety. Influential travel sites such as The Points Guy announced: “no airline has moved as swiftly or aggressively as Delta in adopting safety procedures, from mask mandates to seat-blocking to deep cleaning”.
Delta is still yet to recover from pre-pandemic levels but there are signs of improvement financially. In fact, Delta reported a narrower than expected loss in the second quarter, with “accelerating demand” putting the airline back on a path to profitability. Delta posted an $881 million pre-tax loss in Q2, down $2 billion from the previous quarter’s loss.
I am not a financial advisor and my comments should never be taken as financial advice. Investments come with risk, so always do your research and analysis beforehand.