FAQ's

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1. General

What is Invstr?

Invstr is an award-winning micro-investing app which allows you to invest as little as $1 and learn about the financial markets in a fun and safe way. We are democratizing access to financial information, and our mission is to empower people to take charge of their financial lives by providing them with the education, resources and opportunity to become real investors.

How do I sign up for Invstr?

First, download the app to your phone. You can find download links on our homepage, or search the iTunes/Google Play App Stores for Invstr. Once it is downloaded, the instructions for registration will be shown on the screen. You can sign up with your email or use an existing social media account.

What details do you need from me?

You will need to provide your name and a valid email address or a social network account to login with. We recommend adding a profile picture and a short description about yourself.

How much does Invstr cost?

Invstr is free to use. There are in-app purchases (premium content such as research reports and notional investment capital) but these are optional and clearly indicated. In addition, if you would like to invest for real, you can register directly with a broker to open an account.

How much data traffic will Invstr use on my phone?

The amount of data traffic Invstr uses depends on how much you use the Invstr app. We have done our best to cut down to a minimum the data traffic the app uses, but viewing lots of images or articles will consume bandwidth. Streaming real-time price data is only sent when you are viewing relevant pages of the app such as the Games or the Watchlist, where the price updates once every second, if there is a price change.

Which devices does Invstr support?

Invstr is available for iPhones running iOS 9.3 or later and Android, 5.0 or later.

How can I contact you for further questions?

Please send any questions, comments or feedback to info@invstr.com, or, in the app, go to Profile > Settings > “Provide Feedback’.

2. Troubleshooting

I am having trouble with a part of your service, what should I do?

Please go to “Profile” > “Settings” > “Provide Feedback” within the app. Select a topic from the carousel menu and tell us the nature of the problem you are experiencing. Try to provide as much detail as you can: it might be helpful to let us know the model of phone you are using, the software version and the network operator you are on. You can also get in touch with us by sending an email to info@invstr.com.

I accidentally signed up using the wrong email address. How can I fix this?

Go to “Profile”, then “Settings”, then “Change Email” and follow the instructions.

I'm seeing an error message that says there's an existing account associated with my email address.

Please contact us by sending an email to info@invstr.com or “Provide Feedback” within the Invstr app. We will investigate the email address and seek to determine the correct owner.

I'm getting email notifications about someone else's account.

If you’re receiving email notifications about an account that doesn’t belong to you, it’s possible that someone else tried to create an Invstr account using your email address. If you don’t have an Invstr account, you can stop receiving these messages by clicking the unsubscribe link at the bottom of any of our email messages.

If you received an email about someone signing up for an account using your email address, do not tap the link to confirm your email is valid and/or get help here. Please contact us by sending an email to info@invstr.com . We will investigate the email address and seek to determine the correct owner.

My sign up issue is not listed above.

Please contact us by sending an email to info@invstr.com or go to: “Profile”, then “Settings” and select “Provide Feedback” within the Invstr app. Briefly describe the issue you’ve been having and we will attempt to fix the issue or contact you for more details.

3. Game

What is the game?

The game is designed to give you a market experience without taking any risks. In the game, you are simply predicting whether the price of an instrument will move up or down.

What is the objectives of the game?

The objective is to maximize your investment value, or P&L . You do this by closing a position when it’s score is positive, or cutting your loss if you are having a bad run!

How do I play the game?

You can access the game by navigating to the “Game” tab at the bottom of the home screen and tapping on “Play Game”. You can then pick an instrument from the carousel, or add an instrument of your choice by tapping on the + button.  Alternatively, you can go to your Watchlist, swipe left on your chosen instrument to go straight to the game.

Once you have selected the instrument, simply adjust the amount you want to invest by moving the tumbler (you can invest a notional capital amount of $50,000, $100,000 or $200,000) then hit ‘Buy’ if you think the price is going to rise, or ‘Sell’ if you think the price will fall.  Keep in mind that you must remember to close your position in order to take a profit, or cut your losses.  

Are there prizes to be won?

Weekly Prizes ended on Saturday, the 15th of September at midday (UTC). A brand new, bigger and better investment game and competition is coming to the app soon.

What if I don’t have enough, or have run out of, capital to play the game?

Everyone starts off with $1M of notional capital to invest in the game.  However, you may want more capital to continue playing.  Simply tap on the dollar sign ($) on the top right of the  game you are playing, or tap on ‘Capital & Risk’ on the Game page to buy more capital

What does the Profit & Loss figure signify”?

This shows the current value of all your open game positions. Remember, you have to close your positions for the score to be counted towards your performance on the leaderboards.

What are the Leaderboards?

These show the $ score for your closed positions (or P&L) relative to the rest of the community. The Leaderboards can show the current week’s or last week’s scores.

Where do I see my active and completed games?

To see active games: navigate to the ‘Games’ page and tap on the Profit & Loss bar. To see completed games: navigate to the ‘Games’ page and tap on the ‘Games History’ button.

What is my scorecard?

Your scorecard is part of your profile and can be seen by anyone who views it. It shows you the combined stake value of your open positions, your accuracy (how many games were closed with a positive score from the total played) and the total number of games played. You can share your scorecard to impress your friends, followers and peers with how well you’ve been playing.

How do I win?

All the tools you need to follow the markets are provided, in terms of news, research and the opinions of your fellow investors. Keep an eye on the market and be ready to both open and close your positions to maximise your score.

I can't find the market instrument I want to play, what should I do?

Go to the Watchlist and use the search function (+) to see if the instrument you want is available. There are over 1,700 instruments available to follow and play in the app. If the instrument you’re looking for is not listed then please go to: “Profile”, then “Settings” and select “Report a Problem” and tell us which instrument you’re after. We will be adding more instruments over time and we try to prioritise the ones our users have requested.  

4. Market Data

What asset classes are covered?

Invstr covers over 1,500 instruments from around the world, including equities, commodities, currencies and bonds.

What markets are covered?

Presently we offer real-time market data across the following markets:  Australia, Austria, Belgium, Brazil, China, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Malaysia, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey Ukraine, UAE, UK and the USA and all currencies and precious metals.  Other covered markets have delayed data.  News and commentary are global.  

We have an on-going programme to increase market coverage and will announce these as and when they are released.

How up to date is the Market data?

Much of the market data can be displayed in streaming real time.  Otherwise, depending on the relevant exchange venue’s  policies, data will be delayed.

What are instrument badges?

The badges are a way of explaining and comparing the nature of all instruments without needing to know  a lot of industry jargon. There are six Badges:

  1. Size: the total value placed by investors on an instrument (market capitalisation)
  2. Predictability: how much an instrument moves up and down (volatility)
  3. Popularity: how actively this instrument is bought and sold (trading volume)
  4. Performance: how well you do from owning this instrument (total return)
  5. Generosity: the money you get back for owning an instrument (dividend yield)
  6. Reputation: how highly regarded this instrument is (PE ratio)

All of the instruments are ranked against each other and given a rating from 1 to 5 with 5 being the highest. Not all badges are applicable to all instruments.

What is the source of Invstr's data?

We get our Market Data from “Interactive Data Corporation” (IDC).  Through IDC, we have partnered with recognised investment exchanges, index providers and OTC contributors to supply live data wherever possible.  We have also partnered with Dow Jones, Alliance News, Public Technologies, Mergent, Edison, XTF and others for news, commentary, research and events data.  Visit invstr.com to view our partners. More information can be found at invstr.com/app

How far back does the market data go?

In most cases, there are 5 years of market data history.

Are prices indicative of trade?

The market prices displayed are usually “Last Sale” and therefore indicate matched bid and ask offers.

Can professional investors access exchange market data via Invstr?

The app is designed for an individual’s personal use only and prescribes to each exchange’s definition of ‘professional’ and ‘nonprofessional’ use.  As such, any end-user requirements mandated by exchanges are applied.  Please also see our User Terms & Conditions.

Do you have a list of deciphered Jargon?

Explanations about the multitude of acronyms and jargon used in the financial world can be found in our glossary on invstr.com.  

I have a billing/payment query about an in-app purchase. Who do I contact?

Please contact us at info@invstr.com

Is there a data query help desk telephone or email address?

Yes. Please contact us by emailing info@invstr.com or go to “Profile” > “Settings” > “About Invstr” > “Provide Feedback” within the app. Select a topic from the carousel menu and tell us the nature of the problem you are experiencing.

Can I request that additional instruments/assets be covered by Invstr?

Of course. We are constantly endeavouring to expand our global market coverage.  If you have any suggestions in terms of markets and asset classes to cover, please contact us by sending an email to info@invstr.com or go to “Profile” then “Settings” and select “Provide Feedback”.

Can I publish my own research, commentary?

Yes. We actively encourage researchers and analysts to use Invstr as a means to distribute their work to existing subscribers and reach out to new readers.  Go to “Profile”, then “Settings” and select “Provide Feedback” and “Publisher Request”.

Can I earn money by publishing my reports?

Yes. Once you are registered as an Invstr publisher, you can upload your reports and set the price of your publications. Invstr will remit the (net) revenues back to you on any transacted purchases.  Our terms and conditions, including payment conditions, are viewable on the ‘PubTool’ to which you will be given access.

How many instruments can I add to my watchlist?

You can track as many instruments as you wish on your personal watchlist.

Do I have to pay for market data?

No, access to instrument prices is free. In some cases this data will be real time; for other instruments it will be delayed. Notwithstanding, we will notify you of any changes incurred by any exchange, giving you the option to opt in or out.

Do I have to pay for news?

No, all news presented is free to access on the app. Some providers may require you to navigate to their site to read full articles. It is possible that they may charge you there.

Do I have to pay for research reports?

That depends on the individual research publisher.  Whenever you select to view a report by tapping on the headline, the system will notify you if it is a chargeable item. You can then decide to purchase the report or not.

Do I need to sign an agreement to access live content?

Besides accepting our terms and conditions (and those of 3rd party sources) when you initially register for the app, no. However, please note that some exchanges may require users to license directly with them in the future.  You will be notified of such changes.

5. Feed

Can I share, like and comment on stuff through Invstr?

That’s the whole purpose of Invstr.  Just enter what you want to say by tapping on ‘Post’ at the top of the feed page. (We recommend you use “#” whenever you are writing about an instrument, “@” if it’s an Invstr member, or use the “+” sign to add a photo or your location to help promote these more effectively.)  The usual social declaration features are also available to you.  You can ‘Like’ and comment on anything in the feed.  You can also share social posts, news items, charts, game wins (and losses!) externally via Twitter, Facebook, LinkedIn, email, WhatsApp, Hangouts and many other messaging platforms.  

Furthermore, you can upload external news items onto the feed. Just choose Invstr when you decide to upload something.  

6. Profile and Security

Who can see my "Profile" page?

Your Profile is a public page that anyone can see. You can tailor the information that is available on your profile in the “Settings” page.

How do I see another Invstr’s profile?

Simply tap on their name or profile image wherever you see it to open up their profile page.

How do I follow someone?

Tap on their name or profile picture to view their Profile page and then tap the “Follow” button.

How do I get followed?

Anyone can follow you if they view your profile. The best way to get noticed is to be active in the app: play lots of games and share the results, post comments on topics that you’re interested in, share and like articles and posts that appeal to you.  This activity will raise your profile and make you more interesting for others to follow.

Who can like, share or comment on things I post?

Your posts are shown to your followers, so they can like and comment on them directly. They can, of course, share your posts with their followers as well. Furthermore, if you post a comment on a public item such as a news article, that can be seen, liked, replied to by anyone.

Who can see when I comment on something?

If it’s a news article, report, or other public document, anyone can see your comment. If it is a user’s post, then the followers of that user and yourself can see it directly. However, the post can then be shared by others.

What should I do if I think someone has posted something offensive?

The best way to report abusive content on Invstr is by tapping on the flag icon on posts, sending an email to info@invstr.com or going to “Profile”, then “Settings” and select “Provide Feedback” within the Invstr app.

How do I search for someone on Invstr?

You can search for people from the feed section.

How do I make sure that my contacts can find me on Invstr?

You can make sure your contacts find you on Invstr by updating your personal details on your Profile, make sure you have an up to date profile image, and use your real name.

How do I logout of the app?

You can log out of the app by selecting “Sign Out” at the bottom of “ Settings” on the Profile Page.

7. Trading

Are there any risks involved in trading?

You must be aware that investing involves risk and investments may lose value. Past performances do not guarantee future results. Furthermore, as a technology platform, please note that Invstr is not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order.  The brokerage services are provided by licensed organisations, whose terms of use and disclaimers you must read and accept before trading.

Can I trade for real?

Yes, you can.  Select the Portfolio option on the navigation bar and then register directly with one of our broker partners.  

What can I invest in?

For now, in partnership with US broker DriveWealth, you can invest in US stocks.  You can also trade Indian stocks through SIC Stocks & services. In due course we will be introducing other broker partners to increase stock coverage outside the US, and include currencies.

Who is DriveWealth?

DriveWealth is a FINRA registered US broker and a member of SIPC, which protects securities customers of its members for up to $500,000 (including $250,000 for cash claims). For more information go to www.sipc.org. DriveWealth is also a leading broker in terms of offering fractional trading capabilities.

Who is SIC Stocks & Services?

SIC is a Mumbai-based broking house and member of the BSE since 20014, and the NSE since 2008. The company operates in equity cash market, equity derivatives and currency futures market segments. Other services offered by the company includes demat services and research services.

How do I open an account with the broker?

DriveWealth. You will first have to register. This means completing a KYC (Know Your Client) and AML (Anti-Money Laundering) process, which is a legal requirement. For non-US citizens, this will also mean completing what is called a W-8BEN tax form. There is a one-off US$5 charge to process this. Please note that in rare circumstances your registration could be rejected due to US sanctions imposed on your country of domicile, or for other legal reasons. Furthermore, there is no specific timescale for acceptance either. You will be notified by email that your registration is being processed and then when it is accepted, or rejected. You will then need to accept DriveWealth’s Customer Account Agreement terms. Before you start the application process please be sure to have to hand an official form of ID with your address (passport, driving license, etc.) as you’ll need to submit an image copy of this. If you have any queries about your registration please contact DriveWealth’s Support Center.

SICSelect SIC under the Portfolio tab in the app and register by entering your details: name, email, telephone number and location. You will be contacted by SIC’s support team via email to begin with, and then over the phone, to complete the registration and fund the account – this is a regulatory requirement for opening any brokerage account in India. If you are an Indian resident, make sure you have the following to hand: (1) PAN Card (2) Aadhaar Card (3) Cancelled Cheque.

How do I fund my trading account?

DriveWealth. Once you’ve registered with DriveWealth, you’ll need to fund your account before you can start investing. This is done by simply tapping on Portfolio and, once you have logged back in or used TouchID, just select “Transfer” and follow the instructions to add funds.

SIC. Funding has to be done through a bank transfer. An SIC agent will explain the process.

Are there fees associated with depositing or withdrawn funds?

DriveWealth. There are fees associated with deposit and withdrawal methods. It is prudent to understand these fees before depositing and withdrawing funds to and from your account. For more details on available options in your country, please visit DriveWealth’s Fee Schedule.

SIC. There are no SIC fees associated with deposits and withdrawals. However, your bank may levy transfer fees.

Can I open more than one account?

For now, you cannot open multiple accounts with each broker through your Invstr account. However, you can open an account with more than one broker.

Are there fees involved in trading?

DriveWealth. There are fees associated with the purchase and sale of full and fractional shares through the DriveWealth platform.  All transactions are subject to a minimum commission of $2.99 per full trade and $0.99 per fractional trade. Please note these apply when you buy AND sell.  For more details on transaction fees please visit DriveWealth’s Fee Schedule.  

SIC. Transaction costs are Rs500 per Rs100,000 of the traded value. Statutory fees to the government as per regulations also needs to be paid.

What is Fractional Trading?

Whilst you can buy and sell shares in the normal way, through our partner DriveWealth, there’s the added benefit of being able to invest in just fractions of shares. This means you can buy shares in dollar amounts as opposed to the norm of buying whole numbers of shares.

How does fractional trading work?

DriveWealth rounds the amount of fractional shares you can purchase and own in your account down to the nearest four decimal places. This may affect your purchase of a fixed dollar amount order. For example, if you order $100 of a security, your transaction may not total exactly be worth $100 due to rounding (it could be a penny less, but would never be more than the order amount, prior to commission charges). Rounding may also affect your ability to be credited for cash dividends, stock dividends and stock splits. For example, if you own .0001 of a share of stock that pays a one cent dividend per share, DriveWealth will not credit your cash balance a fraction of a cent.

How is my trade order executed?

DriveWealth executes the full share portion of your order on an agency basis, routing your order to a market centre. However, to satisfy your fractional share portion of your order, DriveWealth will sell to you from its own account, on a principal basis, at what is called the National Best Bid or Offer (NBBO) at the time you place the order. So any order that is for both full and fractional shares will be executed in a mixed capacity: partly as agent, partly as principal. The compensation will be the same rate charged for full share orders. DriveWealth may make a profit or incur a loss on the fractional share trade.

DriveWealth may execute your fractional share orders on a principal or riskless principal basis. In the event that it is acting as principal, it will trade with you at the then current NBBO. If it acts as riskless principal, it will trade with you at the price it received in the market. Your confirmation will disclose how it acted.  If you enter an order solely for a fractional share, DriveWealth will execute your trade against its proprietary account at the then current NBBO.  Orders entered outside of regular trading hours will not be executed.    

SIC executes trades as per the client’s instructions. Please note: Your ledger balance, showing how much money you have available for transactions is updated at the end of each day, not after each trade.

 

What happens if I place an order out of trading hours?

DriveWealth. If you place an order outside of the official exchange trading working hours (after 4:15 US Eastern time), DriveWealth will hold your order overnight 09:05 the next morning.  At 09:05 US Eastern time, the pending order will be sent to the market centre.  You may cancel that pending order at anytime up until 09:27 Eastern time, should you change your mind.  There is then a 2 minute window in which the exchange will not cancel an order.  The market order will then be executed on the exchange opening at 09:30 Eastern time.

SIC. Out of hours trades are rejected. However, the same order can be placed during market hours.

Can I set Limit Order on my trades?

DriveWealth. First of all, what is a Limit Order?  It is an instruction you can give to the broker to buy or sell your shares at a specified price or better.  This can be set when you place your investment order. DriveWealth considers these as Day Orders, meaning it will expire at the end of the trading day if it’s not executed before market close.  (Please note that Orders placed between 4:00-4:15 PM Eastern Time will be rejected. Orders placed after 4:15 PM Eastern Time will remain pending until executed, canceled or expired (market close the following trading day). The reason for the blocked window is to allow our Order Management System to run a daily system update.

SIC. Yes. Limit orders can be placed with SIC.

Can I transfer my Fractional shares to another broker account?

Fractional shares are not transferable. If you close your account or transfer your account to another firm, the fractional share will need to be liquidated, resulting in potential commission charges. Fractional shares cannot be put into certificate form and mailed. They will need to be sold. Please note that the commission charge for liquidating fractional shares may match the value of the fractional share if less than our minimum commission.

Do I have voting rights entitlements from holding Fractional shares?

Holders of fractional shares will not have voting rights for the fraction of a share owned, even if you bought more than 50% of a single share.

More Questions

I couldn't find the answer to my question, who do I ask?

Please send any questions, comments or feedback to info@invstr.com, or go to “Profile” > “Settings” > “About Invstr” > “Provide Feedback’.

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ALL RIGHTS RESERVED © INVSTR LTD. 2018

Risk Disclosure:
Invstr is a technology platform, not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order.
Please note, investing involves risk and investments may lose value. Past performance does not guarantee future results.
Brokerage services are provided by the following:
US-traded securities, including fractional trading, are provided to Invstr users by DriveWealth LLC, a regulated member of FINRA/SIPC. DriveWealth may not establish investment accounts to residents of certain jurisdictions. For more information, including disclaimers, risk and transaction fees click here.
India account traded securities are provided by SIC Stocks & Services PVT Ltd. SIC does not make any personal recommendations to buy, sell or otherwise deal in investments. Investors make their own investment decisions. The services and securities provided by SIC may not be suitable for all customers and, if you have any doubts, you should seek advice from an independent financial adviser. For more information and disclaimers, click here.

 

ALL RIGHTS RESERVED © INVSTR LTD. 2018

Risk Disclosure:
Invstr is a technology platform, not a registered broker-dealer or investment adviser. Invstr does not offer its own recommendations of any security or provide its own research to any user regarding any security transaction or order.
Please note, investing involves risk and investments may lose value. Past performance does not guarantee future results.
Brokerage services are provided by the following:
US-traded securities, including fractional trading, are provided to Invstr users by DriveWealth LLC, a regulated member of FINRA/SIPC. DriveWealth may not establish investment accounts to residents of certain jurisdictions. For more information, including disclaimers, risk and transaction fees click here.
India account traded securities are provided by SIC Stocks & Services PVT Ltd. SIC does not make any personal recommendations to buy, sell or otherwise deal in investments. Investors make their own investment decisions. The services and securities provided by SIC may not be suitable for all customers and, if you have any doubts, you should seek advice from an independent financial adviser. For more information and disclaimers, click here.